1. PRESENTED AT THE 30 th NATIONAL ENERGY AND ENVIRONMENTAL CONFERENCE – LAS VEGAS NEVADA SEPT 2003 Robert J Nespeco P.E. Director, Quality Assurance MTA Bridges and Tunnels ISO 9001 QUALITY MANAGEMENT SYSTEMS FOR CONSULTANTS AND CONTRACTORS

2. PRESENTATION GOAL n MTA BRIDGES AND TUNNELS QUALITY MANAGEMENT SYSTEM n APPLYING OUR EXPERIENCE TO HELP YOU IMPROVE YOUR OPERATIONS

3. BRIDGES AND TUNNELS REVENUE 2002 Revenue = 950 million n Mass Transit = 530 million Support

4. THE CAPITAL AND MAJOR MAINTENANCE PROGRAM n 2000 TO 2004 Capital Plan 1.0 BILLION n 2003 Capital Budget 300+ MILLION 2003 Coating 44 MILLION & Major Maint.

5. ISO 9001 QUALITY REQUIREMENTS NOT A NEW THING ISO 9001 registration for B & T Achieved in 1995. Currently in compliance with 2000 edition. Modify contracts to include ISO 9001 criteria 1994 version in 1997. 2000 version in 2002.

6. LEADERSHIP AND RESULTS n ALL PROJECT PARTICIPANTS USE ISO 9001 AS THE BASIS FOR THEIR QMS n PROACTIVE HELP TO CONTRACTORS AND CONSULTANTS n SATISFACTORY WORK PERFORMANCE

7. CONCEPT ONE GET WORK DO WORK GET PAID

8. CONCEPT TWO CONTINUOUS IMPROVEMENT

9. CONCEPT THREE WORK PROCESSES VITAL TO YOUR ORGANIZATIONAL SUCCESS

10. THE BLEND-CONCEPT ONE AND TWO GET WORK DO WORK CHECK WORK ADJUST WORK PROCESSES GET PAID

11. THE CHALLENGE DON’T SHOOT THE MESSENGER FIX THE PROCESS

12. PROCESSES - THE KEY TO A SUCCESSFUL QUALITY MANAGEMENT SYSTEM INPUT TRANSFORMATION OUTPUT Use directly Use as input

13. WHAT ARE THE TYPICAL PROCESSES FOR OUR INDUSTRY GET WORK Business Development Opportunity Evaluation Proposal Development Resource evaluation Negotiation Lessons Learned

14. WHAT ARE THE TYPICAL PROCESSES FOR OUR INDUSTRY DO WORK Project Planning and Control Design Construction Subcontracting Procurement Process control Resource Management

15. WHAT ARE THE TYPICAL PROCESSES FOR OUR INDUSTRY CHECK WORK Design Reviews Inspections Testing Computer Simulation Customer Communication Internal Audit Nonconformance Control

16. WHAT ARE THE TYPICAL PROCESSES FOR OUR INDUSTRY ACT TO IMPROVE Corrective Action Preventive Action Management Review Data Analysis Process/Product Improvement

17. WHAT ARE THE TYPICAL PROCESSES FOR OUR INDUSTRY GET PAID Invoicing Cash Management Bonding Retainage

18. WHAT ARE THE TYPICAL PROCESSES FOR OUR INDUSTRY SUPPORT PROCESSES Human Resources Training Communication Document Control Record Control Work Environment Infrastructure

19. USING A RISK ANALYSIS MATRIX TO ADDRESS THE ISO 9001-2000 STANDARD For every identified process determine: Output/Product/Objectives of the process Risks to achievement Organizational effect of failure Probability of occurrence Ranking of importance Controls (procedures, forms, training, etc) Performance measure

20. THE FUTURE ERROR FREE PRODUCT A HAPPIER CUSTOMER A BETTER BOTTOM LINE FOR YOU