1. Simplify the Complexity of Regulatory Compliance WATS 2009 Maintenance Stream Tuesday April 28, 2009

2. Introduction Increased regulatory compliance makes managing certifications more complex – Strategies to simplify the process Lessons Learned & Best Practices These are some of the companies we work with …

3. Introduction Compliance Challenges Automated System Benefits  reduced administrative burden  improved monitoring & tracking  consistency of training delivered  cost reduction Errors & oversights Lost or deleted records Risk of non-compliance, litigation & negative publicity Lengthy audits Grounded aircraft

4. Centralize Disparate Certification Data Lessons Learned  thoroughly understand your data before uploading it  search for equivalent codes and standardize them  search for identical codes that mean different things and change to stand. code  make sure that the data that you upload will be in a format that can be modified later in case you notice errors

5. Upload Data & Deploy System Level 1 – General Main. Level 2 – Ramp & Transit Level 3 – Line & Base Main. Level 4 – Specialized Main. Level 5 – Component Main. CompartmentalizeUpload & Test Deploy 12 3 4 5 6 Best Practices  Compartmentalize your data within training topics  Upload and test data successively  Bring business units online separately and progressively

6. Reduce Oversight and Errors – Use Dashboards Centralized System  automatic updates as soon as training completed  dependencies managed  equivalencies managed Lesson Learned Best Practice  carefully consider employee level of access  create and continue to use test environment for new configurations

7. View Complete Audit Trail Accelerate Internal & External Audits  full certification details  electronic docs linked to certification Lessons Learned  involve end users in testing process Best Practice  use automated notifications for managing certifications

8. Generate High-Level and Detailed Reports Visibility & Control  generate only the detail needed  global reports for high level view  export data to merger with data from other systems Lesson Learned Best Practice  determine reports needed before configuring system  Set up access rights based on individual and group needs by report

9. Train Faster at Lower Cost Awareness Training  Upload videos and deliver training online – system tracks completion and updates certifications Lesson Learned  Obtain professional training to use tools to be up and running faster Online Training Classroom Training

10. Train Faster at Lower Cost (2) Awareness Training  upload all types of docs and deliver online  reduce training time by creating pre-tests to train on only what employees need to learn Best Practice Lesson Learned  Blended learning can provides the right type of training at the right time  reduce need to install multiple applications on end- user computers by standardizing on a tool such as Flash Virtual Classroom Training Online Training

11. Thank-you for attending Contact Me For More Information… ChecklistsWhitepapersPilot Project Gwen Tracy Strategia gtracy@strategia.ca www,strategia.ca 866-679-8239 x 227