1. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. The New Pictorial eTOS Step-by-Step Guide

2. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Finding eMLQ 1.On MLQ homepage, www.mlq.com.au, click the eTOS icon, second of three atop right corner.www.mlq.com.au

3. International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Logging in 2.Login to eTOS On http://www.mlq.com.au/emlqs/index.html, log into Facilitator Login, using your unique eTOS Facilitator username and password. This will take you to your List Of Projects.

4. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Project Listing 3.Click My Details to check that your details, especially your e-mail address is correct. All project e-mails will go to the address detailed. 4.Click Add Project to set up a new project. Hint: In My Details, you have the option to change your username and password to something that you can recall more easily.

5. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Add New project 5.Select Questionnaire type – Self, Team, ODQ or Stand Alone. 6.Add Project Name (Please do not use punctuation marks.) 7.Choose Organisation or team name for ODQ or Team projects only. 8.Enter number of participants. 9.For ODQs, select number of Organisation divisions, (this will be elaborated upon at Item #17). 10.Enter Due Date. 11.Choose format of Report delivery (email v hard copy) 12.Select country. 13.Select the relevant Market Segment. 14.Tick Additional custom questionnaire box ONLY if you intend to do so. (Adding the additional questionnaire is a separate exercise.) 15.Click Add Project Details at bottom of page.

6. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Project Confirmation 16.Click Accept Details once you have confirmed the Project details.

7. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. ODQ: Specifying Divisions 17.You will now need to specify your segments, then save.

8. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Specifying extra questionnaire 18.If you have included an Extra Questionnaire in your eTOS project, you will now need to set this up. To do so, click the Extra Test Button at the end of the row. If you do not have an Extra Questionnaire, go to Step 34.

9. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Specifying extra questionnaire (cont’d) 19.Enter a Test Name (this will appear at the top of the Extension Questionnaire. 20.Specify the number of Scaled Sections. 21.Specify the number of Open-ended Text Questions (This is optional with a minimum zero.) 22.Enter Test Instructions. 23.Click Save Changes.

10. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Specifying extra questionnaire (cont’d) 24.You now need to add the scaled sections. To do so, click Add Sections at bottom.

11. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. 25.Specify the Scales quantity. If the questions require a True/False response only, then the Scale should be 2. If the questions require a Never/Sometimes/Often/Always response, then the Scale should be 4. 26.Specify the number of Rater questions for each Section, then click Save. Specifying extra questionnaire (cont’d)

12. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. 27.You will now need to edit each Section. Specifying extra questionnaire (cont’d)

13. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. 28.Add Scales. 29.Add your Rater Questions. Specifying extra questionnaire (cont’d)

14. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. 30.Once your Scaled Section looks like this, click Section Listing. Specifying extra questionnaire (cont’d)

15. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. 31.You now need to add your Open-ended Text questions. Click Add Open Questions. 32.Add the Open-ended Text Questions, then click Save. Specifying extra questionnaire (cont’d)

16. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. 33.Your completed Multiscale Extension Questionnaire phase is now done. Click Project Listing. Specifying extra questionnaire (cont’d)

17. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Customising emails 34.Click the Emails button to customise your email notifications and reminders to Raters. 35.You may now click any one of the Notify or Remind buttons for Raters.

18. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Customising emails (cont’d) Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. 36.You can now customise the text within the Editable Content section to give “project specific” details. Note: Please do not alter any text in the Non- editable Content as this will negatively affect the technical workings of the project. Click Save, at bottom. Hint: You can do this for each of the Notification and Reminder emails for Raters.

19. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Adding raters/participants. 37.Click the Participants button to add Raters. 38.Then, click Add Participants. Remember that the maximum number of Leaders will be determined by the number of Participants that you specified back in Step 8.

20. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Adding raters/participants. 39.Participant details are entered, as per prescribed formats. (Please remember to select the correct Division for each participant.) 40.Click Save, this will send emails to participants.

21. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Adding raters/participants. 41.The List of Participants provides details including whether they have completed their rating. It also provides Options for: To edit the Participant, Delete Participant, or Send the Participant a Reminder.

22. www.mlq.com.au International Copyright: MLQ P/L, Melbourne, 2009. All rights reserved. Requesting a report 42. Click the Request Report button. This will send a report processing request. From this point, your MLQ Administrator will receive your Request and process your eTOS Report. Good luck!