1. © The Delos Partnership 2007 page 1 Vision and Strategy Workshop Organisation for the delivery of the vision and communication

2. © The Delos Partnership 2007 page 2

3. © The Delos Partnership 2007 page 3 Obstacles In groups define the key obstacles to achievement of our strategic objectives

4. © The Delos Partnership 2007 page 4 TaskTeamTaskTeam TaskTeamTaskTeam Project Structure Steering committee Project Team ProcessOwner ProcessOwnerProcessOwner

5. © The Delos Partnership 2007 page 5 Sponsor Enthusiast Ensures resources are allocated Forces out the issues Provides Leadership Proactive in making the project happen Contact point for outside consultants

6. © The Delos Partnership 2007 page 6 Plan for Implementation 1.Create Vision 2.Agree Strategy 3.Create the case for change 4.Agree Costs/benefits 5.Establish Organisation 6.Create plan and timetable 7.Develop Company II 8.Educate Management Team in Company II 9.Train people 10.Pilot Company II 11.Go Live

7. © The Delos Partnership 2007 page 7 Outline Plan

8. © The Delos Partnership 2007 page 8 Project Resources If we have a compelling business case, a clear scope and an appropriate governance structure then we know that we must place some of our very best people into running the project. We must recognise that it is unlikely that we will have all the skills and experience needed to implement a major change project. Appoint the best people we have at all levels; if placing them on the project does not make running today’s business difficult – then they are probably not the right people. Appointing the best people also adds to the urgency of the project – both the individuals and the business want them to return to proper” jobs as soon as possible.

9. © The Delos Partnership 2007 page 9 Project Team Role VISIONVISION VISIONVISION STRATEGYSTRATEGY STRATEGYSTRATEGY PROJECTTEAMPROJECTTEAM SOFTWARE NEEDS POLICIES AND PROCEDURES ROLES CULTURECULTURE MEASURESMEASURES

10. © The Delos Partnership 2007 page 10 Task Team Role VISIONVISION VISIONVISION STRATEGYSTRATEGY STRATEGYSTRATEGY TASK TEAMS WORKING SOFTWARE DETAILED POLICIES AND PROCEDURES DETAILED ROLES CULTURECULTURE DETAILEDKPISDETAILEDKPIS FORECASTING CUSTOMER SERVICE

11. © The Delos Partnership 2007 page 11 Delos Change Journey MobiliseDesignCommunicateReviewUnderstand Identify quick Benefits Develop Change Vision InternalSell-in ReviewSystems Establish Resources Resources Gain quick Benefits Detailed Process Design Public/PrivateWorkshops DevelopSystems Develop Task Teams Gain early Benefits Document Policies etc InternalEducation CreateSystems EstablishOrganisation SecureBenefits Refine ASSESSContinueEducation RefineSystems GainTeamwork ASSESS Cost/Benefit Develop Bus Strategy InitialEducation AppointSponsor PILOTPILOTPILOT

12. © The Delos Partnership 2007 page 12 Communication “To know our strategy will not improve our competitors’ position, unless they have the resources to implement it. On the other hand we will have no chance to put our strategy in place if our people, customers and suppliers do not know it. Communication of our strategy is a risk we have to take” – Brian Baker CEO Mobil Ltd.

13. © The Delos Partnership 2007 page 13 Objectives of Integrated Enterprise Leadership Vision and Strategy supported by : One set of numbers at all times Integrated Plans Realistic Plans Visibility and transparency Teamwork Decisions made in timely fashion More planning, less fire-fighting Consistent performance measures Delivery of the strategy Top Down and bottom up

14. © The Delos Partnership 2007 page 14 IEL Process Steps ACTIONACTION Week 1Week 2Week 3Week 4InnovationReviewInnovationReview CustomerDemandReviewCustomerDemandReview SupplyPlanReviewSupplyPlanReview PriorityReviewPriorityReview Stage 1 Stage 2 SeniorTeamReviewSeniorTeamReview Stage 5 Stage 7 Stage 3 SupportReviewSupportReview Stage 6 Stage 4

15. © The Delos Partnership 2007 page 15 Cascade education Process Owners INNOVATIONINNOVATION CUSTOMERSCUSTOMERS PRIORITyPRIORITy Process Users SENIOR TEAM EXTERNAL EXPERTISE SUPPORTSUPPORT SUPPLIERSSUPPLIERS

16. © The Delos Partnership 2007 page 16 Cascade education Process Owners INNOVATIONINNOVATION CUSTOMERSCUSTOMERS PRIORITyPRIORITy Process Users SENIOR TEAM SUPPORTSUPPORT SUPPLIERSSUPPLIERS

17. © The Delos Partnership 2007 page 17 Process Owners Tasks For Task Teams From Strategy to Action A vision To pursue

18. © The Delos Partnership 2007 page 18 Outline Plan 1.What are the key strategic activities which need to be addressed by process area ? 2.Who will take responsibility for the main strategic elements discussed today ? 3.When will a plan be available for all to sign on to ? 4.What is the ongoing structure for development of the vision and strategy into execution ?