1. Course ILT Troubleshooting and maintaining a PC Unit objectives Identify tools and software that make up a troubleshooter’s toolkit Perform preventive maintenance on computer equipment

2. Course ILT Topic A Topic A: Tools and software Topic B: Preventive hardware maintenance

3. Course ILT Gathering information Customer environment Symptoms and error codes Situation when problem occurred

4. Course ILT Hardware or software problem? Hardware –Configuration –Intermittent –Prior to POST finishing Software –Configuration –After POST finishes Check –Documentation –Web sites –Computer settings

5. Course ILT Hardware toolkit Screwdrivers Pliers, tweezers, IC puller 3-prong grabber Flashlight Antistatic bags and containers Wrist strap and static mats Humidity control devices

6. Course ILT Hardware toolkit Screwdrivers, pliers Soldering iron Wire stripper Digital multimeter Grabber, tweezer Wrist strap

7. Course ILT Optional tools Multimeter Nut driver Wire stripper Crimper Soldering iron

8. Course ILT Multimeters, soldering iron

9. Course ILT Activity A-1 Identifying common toolkit components

10. Course ILT Software toolkit Diagnostic software Virus protection software Boot disk Common drivers disk Operating system CD Common problems searchable CD

11. Course ILT CD binder

12. Course ILT Activity A-2 Identifying software tools for troubleshooters

13. Course ILT Topic B Topic A: Tools and software Topic B: Preventive hardware maintenance

14. Course ILT Preventive measures Complete on a schedule Ventilation Dust Moisture Verify UPS and surge protectors

15. Course ILT Activity B-1 Performing preventive maintenance tasks

16. Course ILT Cleaning computer equipment Wear latex or other synthetic gloves Liquid cleaning compounds Cleaning contacts and connections Non-static vacuums Cleaning monitors, keyboards, mice

17. Course ILT Activity B-2 Cleaning computer equipment

18. Course ILT Unit summary Identified tools and software that make up a troubleshooter’s toolkit Performed preventive maintenance on computer equipment