1. Middlesex Street Estate 2011 Looking back at progress, looking forward at plans 2 nd March 2011 Open Evening at Middlesex Street Community Hall

2. Estates Management Housing Services Director – Eddie Stevens Head of Residential & Estate Services – Jacquie Campbell Area Manager – Elizabeth Donnelly Customer Services Manager – Paul Richardson

3. Estate Staff Resident Estate Officer- Terry O’Donnell Porter//Cleaner – Joe Attard Porter//Cleaner – Tony Rolfe Customer Services Officer – Jonathon Norgan

4. Estate staff Elizabeth Donnelly Paul Richardson

5. Allocated Member The Allocated Member for Middlesex Street Estate is Deputy Henry Jones who is a well known figure to all at Middlesex Street Estate

6. Housing changes in last year Resident Involvement Review Review of estate costs Financial pressure on Housing budgets Development of Service Level Agreements Introduced programme of estate surgeries Staff trained in assessing health & safety risks and basic IT Government Spending Review

7. Estate highlights of the past twelve months Major improvements and projects : Decent Homes works to nearly 100 properties providing new kitchens and bathrooms Triple glazed windows and front entrance doors to all residents in Petticoat Square Triple glazed windows in Petticoat Tower A change of staff in the estate office

8. Estate highlights of the last year from the Residents’ Association Events Fun days – Strawberries and Cream Tea in the summer of 2010 Children’s Christmas Party for all children at Middlesex Street and Guinness Trust residents at Mansell Street Meetings – Annual General Meeting of the Residents’ Association Monthly meetings of the Residents’ Association committee

9. Estate highlights of the last year Alderman Michael Bear became the Lord Mayor in November 2010 Money guidance in the summer of 2010 Continuing to work with partners who impact on the lives of our residents Rent arrears continuing to reduce, arrears at March 2010 were £8,655 Fraudulent Housing Benefit claims and other offences successfully taken to court Internal decorating for some elderly and disabled residents at Petticoat Square

11. Estate issues in last year Some anti-social behaviour on and around the estate Breaches of tenancy conditions Problems with the outgoing repairs contractor Repairs not completed by previous contractor Issues with the security in the underground car park

13. Housing - Plans for 2011 Since November 2010 Linbrooks have been our new Repairs & Maintenance contractor Repairs reporting through estate offices will begin by summer 2011 Resident Involvement Strategy – more ways for people to become involved in their estate An initial tenant profile survey has begun, however, we need your responses to be sure the profile is accurate A new procedural manual is to be issued to all estate offices

15. Housing - Plans for 2011 cont. Review of staffing – introduction of Customer Services Officer at Middlesex Street Estate Management restructure – less managers Budget savings, but more say for residents in how budgets are spent Development of estate plans, planning for the future Re-introduction of store shed charges

16. Pram Shed Costs and Revenue Each pram shed costs £2.00 per week to rent, making a total payable of £102.00 per year. There are currently 160 pram sheds on Middlesex Street Estate. Of the revenue collected Middlesex Street Estate is allocated 20% to spend on the estate. Therefore, the estate will benefit by a yearly sum of £3,328. Spending of this income is to be agreed with the Residents’ Association. The money spent will be on communal improvements.

18. Plans for 2011 - Middlesex Street Estate Major projects- the introduction of an Automatic Number Plate Recognition System (ANPR) at the Middlesex Street Car Park to be installed during the month of March Affordable housing works to begin by the summer 2011 with the building of community facilities in the ground floor of the Car Park Elderly and disabled internal decorating at Petticoat Tower Staffing changes- the introduction of an apprentice trainee in the North Area Coffee mornings for all residents supported by the estate staff and local police Support for residents from Wendy Giaccaglia – Resident Involvement Officer To decide on a use for the defunct Car Park Office which will benefit residents at Middlesex Street To continue to promote the use of the guest flats