1. What Is Production?LeadingPlanning Organizing Production Operations Management(POM) Management(POM) Controlling

2. The Conversion Process Transformation Outputs Inputs Analytic Systems The Value Chain Synthetic Systems Tangible Goods Intangible Services

3. Challenges of the Service Industry People-IntensiveActivitiesPeople-IntensiveActivitiesProduction and Location Production SubjectiveQualitySubjectiveQuality CustomerInvolvementCustomerInvolvementDeliveryTimingDeliveryTiming

4. Manufacturing Goods Mass Customization Mass Production Customized Production

5. Production Process Design Forecast Demand Plan for Capacity Identify Supply Chain

6. Production Process Design Choose Facility Site Design Facility Layout Schedule Work

7. Industrial Robotics StaminaStamina DiligenceDiligence SpeedSpeed PrecisionPrecision

8. Computerized Production Computer-Aided Manufacturing (CAM) Computer-Aided Computer-Integrated Manufacturing (CIM) Computer-Integrated Product Lifecycle Management (PLM) Product Lifecycle Management (PLM) Computer-Aided Design (CAD) Computer-Aided Computer-Aided Engineering (CAE) Computer-Aided

9. Manufacturing Systems TraditionalFlexible Mass Production Resistant to Change High Set-Up Costs Specialty Operations Conducive to Change Minimal Set-Up Costs

10. Supply Chain Data Interchange Electronic Data Interchange (EDI) Extensible Markup Language (XML)

11. The Production Process Transformation Outputs Inputs Operations Managers Coordinating The Supply Chain Assuring Product Quality

12. Supply Chain CoordinationInventoryInventoryPurchasingPurchasing Lead Time Inventory Control

13. Just-In-Time (JIT) Material Requirements Planning (MRP) Manufacturing Resource Planning (MRP)

14. Supply Chain Management ImprovedQuality Manage Risks Manage Relationships Manage Trade-Offs IncreasedSalesCostSavingsReducedInventoryFasterDelivery ImprovedService

15. Assuring Product Quality Quality Assurance Quality Control Establishing Standards Measuring Quality Minimizing Defects Statistical Quality Control Statistical Process Control Continuous Improvement

16. Total Quality Management Management commitment to TQM Clear customer focus Employee involvement Continuous improvement Partnering with suppliers Meaningful performance standards

17. The Six Sigma Approach Define the Problem Measure Performance Analyze Root Causes Improve the Process Control the Process

18. Global Quality Standards ISO 9000 ISO 14000