1. Objective 5.01 – Understand appropriate business etiquette “Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it.” -Ralph Waldo Emerson

2.  Etiquette: The set of rules and practices that are established for ______________ in a ___________ _________or in professional life  Business Etiquette __________________ __________________

3. Introductions Use _______ and ________ names Introduce most important people _________ (clients) What happens if someone forgets a name? ________________________ THE handshake Confidentiality Do _______ have private conversations at work Keep important company information ______________ Do ________ email confidential information

4. Daily Be _____ _________ everyday Be dependable, honest, trustworthy Be __________________ and enthusiastic Body Language Dress appropriately ________% of your message is conveyed through your personal appearance!

5. Personal Space Average of ______ feet Meetings Cell Phone Turn _________! Or at least on ______________ Speakerphone Let everyone _________ that they are on speakerphone Listen without interrupting

6. Do you have the savvy civility to pass “Miss Business Manner’s” Quiz?

7. Good _______________ behavior Conducting yourself professionally _____________

8. 1. Use good manners Business-like writing style o _______________, ________________, __________________ Reflection of you and your company 2. Use proper writing conventions ______________ & ________________ _______ Texting Lingo! 3. DO ________ USE ALL CAPS!

9. 4. __________ __________ Clear & Meaningful 5. _________ send prank email or jokes It’s EASY to make a huge mistake! 6. Your email Alias: Set up a professional account with your ________ _________ jane.doe@hotmail.com vs. 2cute@gmail.com

10. 1. Which is an example of proper netiquette in an email message? a. UR invited to attend b. You are cordially invited to attend c. you’re invited. d. YOUR PRESENCE IS REQUESTED

11. 2. What should you be sure to do with every email? a. Spell check, use full sentence structure and use proper grammar. b. Have a nice greeting: Hi, Hello, etc. c. Have a proper sign off: TIA, Sincerely, etc. d. All of the above.

12. 3. Typing in all capitals in electronic communications means: a. This message is very important b. You are shouting c. It's okay to forward this message to others d. Nothing special--typing in all caps is normal

13. 4. Appropriate content for email messages includes a. Anything you wouldn't mind having subpoenaed as part of a court proceeding b. Anything you wouldn't mind seeing on the evening news c. Anything you wouldn't mind your grandmother seeing d. All of the above

15. 1.First & Last Name 2.Professional email address 3.Scenario: Your teacher is setting up a Twitter account for your class to discuss current events in the news. Instructions: Using proper netiquette, compose an email to “Mr. Teacher” outlining three netiquette rules for you and your classmates.

16.  United States Gifts = ____________ Women Business Attire – Skirts are _________________  India Dinner – do ________ thank host Customary to have ________ before a business meeting  Japan Gifts = Sign of _____________ Women Business Attire – Skirts are __________________; pants only  Mexico Meetings – personal contact & relationships are important Punctuality – ________ strict