1. TRANSFER OF CREDIT BEST PRACTICES Jeanne Herrmann and Linda Baer

2. MCCA MnSCU MN Transfer Alliance Historical Review

3. Accreditation Source – Regional versus National Legislative concerns regarding transferability Federal and Accreditation Initiatives for Change— As of July 1, 2010 CHEA, AACRAO and ACE Joint Policy Statement HLC Policy Recommendations Transfer Issues

4. MN Commitment to Student Choice – Equal Sector Representation Higher Education Advisory Committee and P-20 Partnership Sector Relationships

5. Comparison of accreditation standards, course objectives, textbooks, faculty credentialing, etc. Setting the Vision Putting the Student First Finding Common Ground

6. Following the HLC and CHEA recommendations – a policy change was made Educational leaders from both sectors met to discuss implementation Creating a Plan for Change

7. Change in language Move towards change in procedures at the institutional level Procedure 3.21.1 requires system colleges and universities to follow the Joint Statement on the transfer and award of credit signed by CHEA, AACRAO and ACE Appeal Process Change in Policy to require information about appeals at the time transfer evaluations are completed (pending board approval). The Policy Change

8. Creating a culture change Spreading the message Use of a common voice/presentation for communicating the message Combined training opportunities Communication and Training

9. The fair and right thing to do Suggestions for easing administrative process (Most Favored Nation concept) Ideas brought forward at CHEA conference Student First

10. Minnesota State College Student Association & Minnesota State University Student Association Academic and Student Affairs Division Student Survey on Transfer Issues

11. Transfer Challenges  Changing expectations of students  Curricular autonomy versus seamlessness  Access to information  Training for students and advisors  Impact on cost of attendance 11

12. Background  Increase in student complaints in 2007-2008  MSCSA hosted student roundtable in Fall 2008  Transfer Hotline launched in Spring 2009  MSUSA partners with MSCSA in Fall 2009  Information gathered from others in Fall 2009  Decided to gather more comprehensive data to identify and address problems 12

13. Transfer Survey  Survey questions developed by the student associations with assistance from ASA staff and pilot tested by students  Survey content:  Demographics  Planning for transfer/advising  Information and resources  Type of credit  Appeals processes  Student satisfaction/expectations  Survey administered online by Distance Minnesota staff at MN State Community and Technical College 13

14. Respondent Satisfaction and Ease of Transfer 14

15. Respondents Transfer Patterns 15

16. Types of Transfer Credits 16

17. Reasons that Credits Didn’t Transfer as Expected  47% of respondents reported credits transferred as expected  Reasons credits didn’t transfer as expected: 17

18. Awareness of Appeals Process  67% were not aware of appeals process  33% of respondents who were aware learned about process from: 18

19. Appeals and Outcomes 19

20. Comments on Transfer and Process  24% of respondents (250) provided comments  19% were positive comments about transfer  74% were complaints about the following aspects of transfer 20

21. Observations  Significant numbers of respondents did not seek advice on the transfer process.  Although many respondents sought advice late in the process, early planning did not appear to impact ease of transfer.  Respondents depend on institution websites so links to system websites are important.  Very few respondents reported using uSelect/CAS.  Many respondents reported credits accepted as electives. 21

22. Observations  The majority of respondents were not aware of the appeals process.  Some or all credits were accepted in the vast majority of appeals.  The majority of respondents rated their transfer experience positively; one-third rated it “fair” or “poor.”  A large majority of respondents reported that transfer met or exceeded their expectations, while one-fourth said that it did not meet their expectations. 22

23. Smart Transfer Toolkit for Students Forum for Sharing Best Practices Oversight and Accountability Next Steps

24. Questions