1. New technologies and online ADR Christopher Lynn Microsoft EMEA Law and Corporate Affairs

2. New tools that can help meet consumer and business expectations Advances will provide the *glue* for a new user experience Messaging and authentication combined with Videoconferencing Translation & speech recognition

3. Connecting the dots for the new user experience XML (extensible markup language) –Tags for ideas, not just elements mediator returnpolicy –Standards-based, language independent SOAP (simple object access protocol) –A digital *envelope* for networked transactions Mbone et al –Ultra fast broadband: streaming ideas, not just multimedia

4. Database XML Connects Everything Transaction Server InternetServer Order processing Supply chain Warehousing system External vendors and backend systems e-business

5. Videoconferencing, Messaging and authentication Privacy, cultural transparency and legal finality –Authenticated C & B Can interact with confidence & security –High speed video, standards-based Low cost for access, XML tools built into access –Messaging combined: Multimedia annotation of legal procedure Creation of *living documents* –UI advances turn a digital signature into an *e- handshake*

6. Translation & Speech Recognition Seamless and evolving UIs –Translation is a huge task Will proceed domain by domain Legal is a likely priority, XML can provide bases Expect advances –Real speech recognition is nearly upon us Will be built into the UI Can totally change the user experience Will learn from use within each application

7. The Future Interconnectivity, privacy, security…unlimited possibility! –XML is the *glue* –Videoconferencing and annotation at the speed of thought –Translation (by domain) and Speech Recognition for real interconnectivity

8. Thank you! Coming soon…