1. Quality of Service (QoS) of STPI DataCom services

2.  Internet Customers % Uptime during 2011-12 & 2012-13 % Uptime 100% Customer Met 99.50% Uptime 50% Customer Met 100% uptime

3. STPI Strives to maintain the Committed Quality of Services by measuring, analyzing and ensuring all parameters at levels of the offered Services to meet the customer satisfaction. Graph of Customers maintained 100% and 99.5% uptime 100% up time from Aug-11 to July-12 & Aug-12 to July-13 99.5% up time from Aug-11 to July-12 & Aug-12 to July-13 Graphs of areas of problems in past two years Area of problem from Aug-11 to July-12 Area of problem from Aug-12 to July-13

4. Fault Rectification Analysis of STPI Data Comm. services :  Comparison of Area of Problem from Aug’11-July’12 to Aug’12-July’13 No. of Complaints

5. THANK YOU For further details and assistance, contact the following Business Solutions Group Software Technology Parks of India, Hyderabad 6 Q3, Cyber Towers, Hitec City, Madhapur, Hyderabad-500 081 Ph: 66415600, D: 66415646, 66415638, 66415612 Email: hyd.bdg@stpi.in