1. Manage workplace Relations THHGLE10B Session 4 Managing conflict.

2. Session objective By the end of today’s session you will have the skills to By the end of today’s session you will have the skills to Provide employees with accurate and impartial information on industrial matters likely to affect them Identify workplace changes or issues which may cause industrial unrest promptly and take appropriate action Identify potential causes of industrial unrest in external environments and take appropriate action

3. Recommended Reading Management Theory & Practice, C Cole chapter 23

4. Workplace Relations Act 1996 An Act relating to workplace relations, and for other purposes…

5. Workplace Relations Act 1996 The principal object of this Act is to provide - a framework for cooperative workplace relations which promotes the economic prosperity and welfare of the people of Australia

6. Unlawful termination of employment by employer Employees who feel they have been dismissed unfairly, can lodge a claim through the Australian Industrial Relations Commission. Unfair Dismissal claims are determined through Subdivision C Unlawful Termination of employment by employer.

7. Workplace Agreements and their goals To allow organisations to introduce more relevant productivity measures and pay for productivity To allow organisations to introduce more relevant productivity measures and pay for productivity To create a climate conducive to good communication between the workforce and the employer To create a climate conducive to good communication between the workforce and the employer To provide processes for better workplace understanding of key issues affecting remuneration and business operations To provide processes for better workplace understanding of key issues affecting remuneration and business operations To provide stability for long term business initiatives To provide stability for long term business initiatives To create more flexible working arrangements To create more flexible working arrangements To improve the skill levels of the workforce To improve the skill levels of the workforce To allow the smooth introduction of new production methods. To allow the smooth introduction of new production methods.

8. Workplace Agreements and their goals Workplace agreements must meet the criteria of the No Disadvantage Test That is the overall wages and conditions must meet the minimum safety net provisions of the federal award that would otherwise cover the employees

9. Individual Transitional Employment Agreements Individual Transitional Employment Agreements Employee Collective Agreements Employee Collective Agreements Union Collective Agreements Union Collective Agreements Union Greenfield Agreements Union Greenfield Agreements Employer Greenfield Agreements Employer Greenfield Agreements Multiple Business Agreements Multiple Business Agreements Workplace Agreements

10. Participation – The act of taking part or sharing in something. Participation – The act of taking part or sharing in something. Consultation - A conference at which advice is given or views are exchanged. Consultation - A conference at which advice is given or views are exchanged.

11. Participation and Consultation Communication, information sharing and consultation Communication, information sharing and consultation Opportunity to influence decisions Opportunity to influence decisions Short Chains of command Short Chains of command Consultative and cooperative approaches to conflict Consultative and cooperative approaches to conflict Joint understanding and shared objectives Joint understanding and shared objectives Desired by management and employees Desired by management and employees

12. Participation Makes a Difference No Involvement High Involvement Manager Makes Decision and informs employee Manager asks for opinions from the employee and then makes the decision Manager and employee decide together Manager outlines constraints and hands it over to employee to solve Employee identifies and solves problems bringing recommendations to the manager

13. Bargaining Agents An employer or employee may appoint a person to be his or her bargaining agent in relation to the making, variation or termination of ITEAs and Employee Collective Agreements. An employer or employee may appoint a person to be his or her bargaining agent in relation to the making, variation or termination of ITEAs and Employee Collective Agreements.

14. Bargaining Agents An employer or employee must not refuse to recognise a bargaining agent duly appointed by the other party. An employer or employee must not refuse to recognise a bargaining agent duly appointed by the other party.

15. Working with Unions Union Objectives Union Objectives Roles Of Unions Roles Of Unions

16. Working with Unions Union Objectives Union Objectives 1) Lobby and negotiate wages, hours of work and working conditions on behalf of members 2) Coordinating industrial action 3) Closed Shops (union Members only) 4) Hiring and Firing procedures 5) Superannuation arrangements 6) Health and safety welfare 7) Enterprise bargaining 8) Act more as a consultancy

17. Working with Unions Roles Of Unions Roles Of Unions 1) Negotiate industry agreements 2) Deal with workplace disputes 3) Provide advise and legal representation 4) Ensure representation in State and Federal Parliaments 5) Negotiate with National employer representatives 6) Represent members in negotiations on wages and other conditions of employment 7) Representation to government

18. Your Union www.lhmu.org.au Liquor and Hospitality Miscellaneous Union Liquor and Hospitality Miscellaneous Union With over 137,000 members and four per cent growth last year, the Liquor, Hospitality and Miscellaneous Union (LHMU) is one of Australia's largest, and largest growing, Unions. The LHMU structure has branches in each state and territory and a proud history. LHMU members work in a wide range of occupations including hospitality, property services, health, manufacturing and community services. Members across the country are taking action for a stronger voice in their workplaces and communities With over 137,000 members and four per cent growth last year, the Liquor, Hospitality and Miscellaneous Union (LHMU) is one of Australia's largest, and largest growing, Unions. The LHMU structure has branches in each state and territory and a proud history. LHMU members work in a wide range of occupations including hospitality, property services, health, manufacturing and community services. Members across the country are taking action for a stronger voice in their workplaces and communities

19. Activity Working in groups of 3 source the following information Working in groups of 3 source the following information 1) Termination clause of the workplace relations act 1996 2) EEO legislative requiremetns 3) Part time and casual award rates for the following: L2 Wait staff, Bar staff L3 Bar Staff, Supervisors, Receptionists Qualified Cook Fulltime Manager Fulltime Head Chef