1. Simulation Exercise SCENARIO ROLES FLOW CHART

2. PLAYER COUNTRYFishland CAPITALTommycity AFFECTED VILLAGELampado TOTAL POPULATION OF FISHLAND 10,000 people TYPE OF EMERGENCYFloods due to river Scenario MAYOR OF LAMPADO EMERGENCY COORDINATOR:Mr Jean Poisson Logistics Expert:Ms Andrea Truck Forwarding agent:M&O Truck Drivers Co Limited Supplier:MAC Trade International Logistics Cluster:Chief Log Cluster Stock owner and releasingMr Strozzin Journalist and ReporterMr Pastichot UNHRD Customer-ServiceUCS ENVIRONMENT TIMING 8.00 AM – 10.00 AM (+1 day)

3. Inquiry to UNHRD CS Inquiry forward to HRD-GPEP Pro-forma to requestor Cargo loading plan Final Packing list ( DG ) Delivery Proof of delivery Debit Note EMERGENCY COORDINATOR STOCK RELEASE AUTHORITY STOCK LENDER Legend FACILITATORS Emergency Coordinator Stock release authority Stock lender TRAINEES Hub Manager x 2 Logistics Officer x 2 Warehouse supervisor x 2 UNHRD Customer Service Procurement INITIAL REQUEST LOGISTICS INITIAL REQUEST RELEASE AUTHORIZARION L & B STAGING AREA Logistics PROCUREMENT INQUIRIES, POD PI, PL, DN L&B and Procur. Techical Assistance Timeline Stock Release conversion into a staging area

4. Facilitators EC: Inputs and injections high level; changes in the priorities; changes in the needs; releasing authority for stocks government; Logistics: regular updates and inputs on roads, bridges, ports and airports conditions; recommendations for transports via surface, sea or air; Log cluster inputs for reconverting into a staging area; represent forwarding agent/s for submitting quotations and dispatching/organizing the transport Stocks lender: authorization for stocks loan; conditions of loan (replenishment or cash payment); trying to sell/loan as much as possible its own stock; release any kind of stock property of any other partner; act also as supplier/s who shall try to deliver goods not complying with the SOPs Communication, reporter and journalist from local TV or newspaper UNHRD Customer Service Trainees Raise the attention of UCS rep, Involve the Network Coordinator or the Deputy in the scenario Autonomous reactions from UCS and Coord or Deputy Coord News: HRD Manager, Senior log Assistant and Warehouse manager HRD Manager, Senior Log Assistant and warehouse manager of the UNHRD hosting the training Roles