1. LECTURE 28 Effective Interviews cont…….

2. Preparing Questions Open questions, encourage the speaker to speak freely. Closed questions, establish familiar facts like address, previous employment and qualification. Mirror questions, reflect more on the job description Probing questions, tell us more about your experiences as…….

3. Data-collection interviews Obtain information Collect it in a form that can be analysed and processed Forming sequence

4. Persuasive interviews What results do you expect? When do you require the results? Whose action do you want? What is your plan to achieve what you want?

5. Performance interviews Support decisions on salary increase, promotions Control feedback about performance Establish mutual work goals Identify training needs and career counseling requirements

6. Discipline/Reprimand Describe the unacceptable behavior Discuss organization’s rules and practices Examine the causes and who is responsible Obtain the employee’s view of the situation Workout corrective measures Ethics and code of conduct

7. Common mistakes made by interviewers Relying on first impressions Rating towards the average The “halo” effect Emphasizing on negative information Making a rash decision

8. When you are being interviewed

9. Most-expressed concerns blanking out on tough questions saying "like" or "um" too much talking too much, coming on too strong being too quiet or nervous blanking on interview questions talking too fast

10. not setting myself apart from the rest of the applicants What is a good asking amount for salary when starting a job?

11. While I have rapidly been accumulating experience, what I still do not have is the experience of a full-time executive. Part-time is great, but if asked about the pressures of meeting deadlines or my ability to work under the gun, my answer may seem a bit contrived, as it probably will be without the necessary full-time executive experience.

12. introduction and small-talk to get to know the interviewer looking good arriving properly dressed giving a firm handshake being well-spoken

13. career track (is this a job that will allow me to continue through my career path or is this a side step?) / will there be room for advancement being asked questions that are too personal

14. having an interview outside of an office; I don't have much experience with dinner etiquette Do I take notes during the interview? answering the "what are your weaknesses" question

15. trying not to be repetitive when answering questions not presenting myself in a professional manner talking with my hands Dressing up for the occasion Answer one question at a time

16. Self-assessment Track and leverage your accomplishments Update your resume Your greatest weakness Lack of related experience Lack of leadership experience Record of job-hopping

17. Willing ness to work Critical thinking Being a self-starter Willingness to travel Self-confidence Team-work professionalism

18. Dealing with disagreement Results of a project are not up to your expectations Working with a difficult colleague/manager Arriving at a compromise Adaptability Job motivation

19. Customer service orientation Communication Sensitivity Ability to learn Planning and organizing

20. Nonverbal aspects Eye contact Facial expressions Posture Gestures Space

21. “An interview is like a minefield” Michelle Williams