1. Copyright © 2005 Thomson Business & Professional Publishing. All rights reserved.8–18–1 Effective Interviewing Conducting an Effective Interview  Planning the interview  Controlling the interview  Using effective questioning techniques Questions to Avoid  Yes/No questions  Obvious questions  Questions that rarely produce a true answer  Leading questions  Illegal questions  Questions that are not job related

2. Copyright © 2005 Thomson Business & Professional Publishing. All rights reserved.8–28–2 Questions Commonly Used in Selection Interviews Figure 8–8

3. Copyright © 2005 Thomson Business & Professional Publishing. All rights reserved.8–38–3 “Tell me about yourself”……. Start with the end in sight (why should I hire you? Establish rapport Sketch the “big picture” Then focus with examples Showcase communication skills Highlight the benefits you bring Finish strong

4. Copyright © 2005 Thomson Business & Professional Publishing. All rights reserved.8–48–4 “Tell me about your weaknesses” Cite a weakness that can prove to be an asset Identify a corrected weakness Cite a lesson learned Identify an unrelated skill deficit Deflect

5. Copyright © 2005 Thomson Business & Professional Publishing. All rights reserved.8–58–5 Selection Process Flowchart Figure 8–3

6. Copyright © 2005 Thomson Business & Professional Publishing. All rights reserved.8–68–6 Problems in the Interview Halo Effect Snap Judgments Negative Emphasis Biases and Stereotyping Cultural Noise

7. Copyright © 2005 Thomson Business & Professional Publishing. All rights reserved.8–78–7 Learning Objectives  Diagram the sequence of a typical selection process.  Identify three types of selection tests and legal concerns about their uses.  Discuss several types of selection interviews and some key considerations in conducting these interviews.  Explain how legal concerns affect background investigations of applicants and use of medical examinations in the selection process.