1. Working in partnership

2. Solihull Metropolitan Borough Council and Ian Williams Limited n Chris Poulton –Head of Property Maintenance - Solihull MBC n Jo Whittall –National Maintenance Manager - Ian Williams Ltd n Paul Sanders –Tenant, Shadow Board Member and Vice Chair of the Repairs & Maintenance Policy Panel

3. Agenda n Background n Drivers for Change n Innovations n Partnering Process n The Benefits n Lessons Learned n Recommendations n Where Next?

4. Background n Solihull MBC n Ian Williams n The Contract

5. Drivers for Change n Previous contract experience n Tenant satisfaction levels n Need to reduce costs n Strategic housing options

6. Innovations n KPI’s and Benchmarking n Appointments n Empowerment n Shared IT

7. Process n Initial conversation n First strategy meeting n Subsequent strategy meetings n Workshops and joint training n Implementation

8. Process n Partnering Charter n Problem Resolution Procedure n Process Mapping n Benchmarking and KPI’s n Appointments n Empowerment n Shared IT

9. The Benefits n Reductions in cost and time n Shared budget and financial management n Reduction in defects n Increased productivity n Introduction of new techniques

10. Lessons Learned & Recommendations n Shared Goal n Leadership n Open and honest n Commitment

11. Where Next? n Continuous improvement n New challenges n Sharing experience

12. Working in partnership