1. CHAPTER 16
Project Wrap-Up

2. Introduction
Project closure and review deliverables

3. Types of Project Closure
Normal
Premature
Phase or Stage
Perpetual
Failed project
Changed priority
14–3

4. Wrap-up Closure Activities
1. Getting final acceptance from the customer. 2. Shutting down resources and releasing to new uses. 3. Reassigning/releasing project team members. 4. Closing accounts and seeing all invoices are settled. 5. Delivering (handing over) the project outcomes and outputs to the customer. 6. Creating a final report and archiving the project library.

5. Deliverable Acceptance

6. Creating the Final Report
Executive summary
Review and analysis
Recommendations
Lessons learned

7. Performance Evaluation
Post Implementation Review (PIR)
Ask for openness
Be objective
Be future-focused
Be positive and negative

8. Performance Evaluation (cont.)
PIR typical contents:
Gap analysis
Determination of the achievement of the project goals
Stakeholder satisfaction
Benefit review
Areas identified for further development
Lessons learned

9. Performance Evaluation (cont.)
Don’t forget:
Team evaluation
Individual evaluation/s
Project Manager evaluation
Contractor and Supplier evaluation/s

10. Lessons Learned (Retrospectives)
Use of a facilitator
No direct involvement or direct interest in the project.
Perceived as impartial and fair.
Respect of senior management and other project stakeholders.
Willingness to listen.

11. Lessons Learned (Retrospectives) (cont.)
Use of a facilitator (cont.)
Independence and authority to report review results without fear of recriminations from special interests.
Perceived as having the best interests of the organisation in making decisions.
Broad-based experience in the organisation or industry.

12. Lessons learned (Retrospectives) (cont.)
Don’t forget the golden questions
What went well?
What didn’t go so well?
What would you do differently next time?

13. Project celebration
Make sure you celebrate your success at the completion of the project.

14. Key Terms 360-degree feedback contractor and supplier evaluation
deliverable acceptance
lessons learned
performance reviews
project closure
retrospectives
team evaluation
wrap-up activities
14–14