1. EMA SUSTAINING CULTURE Anna McNaughton Anna.McNaughton@Grafton.co.nz Ph. 09 358 9751

2. Agenda Why sustain culture? The challenge of sustaining culture Culture driving decisions – decisions driving culture The culture evolution Top 5 tips to sustaining culture

3. Defining Culture “ The set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to various environments” “Culture represents an interdependent set of values and ways of behaving that are common in a community and that tend to perpetuate themselves sometimes over long periods of time” “The way we do things around here”

4. Why Sustain Culture? Customer orientation Recruitment Employee satisfaction Organisational commitment & retention Financial & growth performance

5. The Challenge of Sustaining Culture Big bang, and quick fizzle Do we understand the culture in the first place? Multiple cultures & sub cultures New leaders, different direction

6. Culture driving decisions – decisions driving culture Simplistically:

7. Work environment The Organisation Strategy Structure, systems, technology Work tasks, goals, procedures Work group behaviourManager behaviour Culture; i.e. common beliefs, attitudes and values External Environment Legislation Politics Technology Education Society Marketplace Competitors Consumers Economy Characteristic patterns of behaviour (Adapted from Williams et al 1989) Culture driving decisions – decisions driving culture

8. Organisation Design Model © AlignOrg Solutions

9. The Culture Evolution Culture is not changed overnight, and can not be talked into existence!! Some examples of the journey: – Vestas America: Safety culture implemented and maintained. 60% reduction of injuries in 2010, additional 30% in Q1 2011 – Plante & Moran: Top CPA firm in USA’s Fortune’s Best Companies to Work, 11 years in a row. Shifting workforce demographics and client expectations – NZ Family Owned Business: Rural sector focus Massive growth in last 12 / 18 months (from 30 to 80 employees), high performance

10. 5 Tips for Sustaining Culture 1.Framework & communication 2.Leadership 3.Hiring practices 4.Induction / onboarding 5.Employee involvement