1. Future of Telecommunications – Unified Communications Executive Briefing Topic 1 – Business Issues Pardini

2. The Round Peg in the Square Hole May 22, 1973 – Bob Metcalfe’s Idea – The Ethernet November 11, 1973 – David Boggs turns on the first Ethernet

3. UC and the Ether Metcalfe's law states that the value of a telecommunications network is proportional to the square of the number of connected users of the system (n 2 ).

4. What is UC? unifies all forms of human and device communications common experience singular path increase integration amalgamate technology and protocol

5. Why UC? optimize business processes reduce latency encourage collaboration – break down barriers reduce costs increase customer care converge technologies

6. UC Early Adopters success with customer depended on superior contact – professional services – insurance – banking – retail – health care – nonprofit organizations

7. UC Today real/near real time communication focus on fundamentals (Web 2.0) – m-commerce – e-commerce – voice web browsing – interactive weather and stock-information – multimodal paths “The more elaborate our means of communication, the less we communicate.”

8. UC Technology unified data path and high availability presence for productivity cohesive interface ensures adoption secure, searchable, seamless interoperability

9. UC User Benefits user flexibility (privacy vs. “reachable”) message notification single “inbox” text-to-speech, voice control, navigation

10. UC Business Benefits reduced travel cost lower communications costs increased work productivity and availability “Communications Enabled Business Processes” proactive information delivery improved collaboration within teams or on projects