1. Enghouse Interactive Northern Europe

2. What we are here for

3. Enghouse Interactive, Northern Europe ◆ Approx. 110 employees ◆ Turnover of + 30 MUSD ( approx. 200 MSEK) ◆ > 3 000 end customers ◆ > 30 partners ◆ Extended geographical coverage ◆ Market leading in the region Benefits: ◆ Financial strengths ◆ Global reach with strong local appearance ◆ Extended product portfolio ◆ Access to global expertise

4. Enghouse Systems Ltd ◆ Listed on the Toronto Stock exchange ◆ Founded in 1984 ◆ $160 M turnover ◆ > 880 employees ◆ Geographical coverage in all part of the world ◆ Three divisions: ◆ Enghouse Interactive ◆ Engouse Telecom ◆ Enghouse Transportation ◆ Main brands in the family: Syntellect ( Envox / Apropos ) Arc, Datapuls, Cosmocom, Zeacom, Trio and Visionutveckling

5. Mission To drive a new wave of personalised customer experience, by empowering organisations with innovative solutions that enable interaction Anytime - Anywhere - Anyhow

6. A Global Footprint ◆ More than 1 000 of the worlds leading partners ◆ Who support over 10 000 customers globally ◆ Who run more than 1 million seats ◆ Handling >1 billion customer interactions daily

7. Product portfolio ◆ Multi channel contact centers with integrated attendant clients ◆ Rich presence management ◆ Self-service ◆ Visit management ◆ Statistics

8. Brands ◆ Two brands with market leading solutions for customer interaction! ◆ Access to the global product portfolio

9. Delivery via skilled partners ◆ In the cloud ◆ On premises ◆ Hybrid environment

10. Allowing the customers to be: be Served - be Social - be Unique