1. 1 1 Working Group Status RAGRAG Aug 08 Architecture & Framework Network Structure Systems & Processes Products Interconnect & Portfolio Broadband Line Access Point to Point Implementation & Migration Communications Contracts G A A A R G G G G

2. 2 2 Network Structure RAG Status: Green Key Issues Uncertainty surrounding BT multi line voice solutions to replace ISDN in the longer term Some CPs expressed concern that WBCC trialists have not been publicly identified Time (G ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (G) August Achievements Preparation for WVC technical workshop completed Initiated work on Destination Groups and Numbering Plans September Work plan Technical workshop for WVC to be held (9 th Sep) Complete work on Accessibility of Inventory datasets Progress work on Destination Groups and Numbering Plans Status:

3. 3 3 Interconnect & Portfolio RAG Status Amber Key Issues (For Discussion) RAG status now Amber Proposal to replace Extension SVLANs with an inter-tandem usage product. Key Milestones August Achievements NGN CC Billing Experts Group held Sept Work plan Review indicative SVLAN pricing in light of comments received Continue with NGN CC Interoperability development (Sept 10 th ) Progress NGN CC / MSIL trial preparations - subsequently deferred until September due to CP request not to start until minimum 12 months before launch Progress discussions on NGN CC contracts (Sept 16 th ) VIC Consultation – re-issue document incorporating CP feedback Define technical and commercial traffic for test environment in NGNCC Status: Time (A)Quality (G) Customer Sat. (A) Information (A) Cost (G)

4. 4 4 Line Access RAG Status: Green Key Issues Further work is required in NICC to support VLA phase 2. Industry are concerned that the publication of NICC standards may be on the critical path due to CP resources issues CP’s want to know who the WBCC trialist are Time (G ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (G) Aug Achievements WBCC/WVC Condoc issued WBCC/WVC presented Further update on WBCC product development and project plans Technology trial of WBCC discussed Sept Work plan Technical and Commercial workshop on WBCC/WVCC Briefing paper on IP Multi Line Voice Re issue the industry Con doc on ISDN requirements MSIL issues to be resolved Status:

5. 5 5 Point to Point as of 22 nd August 08 RAG Status Red Key Issues (For Discussion) Exchange Openings and Closures. workshop held 14 th August, with cross BT LoBs in attendance, good progress being made Concerns over lack of industry engagement in responding to 10G MSIL variations needed, but required 10G pricing (inc. resilience) to move this on, MSIL resilience proposals made in principle and will be debated through at BB WG in detail There is a potential dispute between BT and CPs over what constitutes mutual interconnect and this has implications on space allocation, BTW and Openreach RAD now engaged – still await BT definitions TDM fease for 21CN PPCs based on EOO not EOI, regulatory position needs to be clarified. Key Milestones August Achievements Continued TDM exerts group August WG held with 1 CP in attendance Noted that MSIL resilience now being managed via broadband working group to drive industry requirements. Noted that September launch for 10G MSIL is on track Time (R)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G) September Work plan Next meeting set for 24 th September as an audio Provide visibility on TDM feasibility progress and ensuring industry concerns are captured and taken into account Report back on exchange management further progress with views on different product lines approach to engagement once a closure has been notified, and managing openings that cause circuit migrations

6. 6 6 Broadband RAG Status: Amber Key Issues Confirmed date for WBMC consuming IPSC DDQ & Real-time elements of WBC Indicative Launch pricing WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting – DDQ requirements capture workshop held on 26 th June and a number of follow-up sessions planned to tackle key requirements/concerns Time (A ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (A) August Achievements BBWG held on 1 st July – covered updates on Datasets, WBC, WBMC, IPSC and WBCC. Provided overview of initial feedback to consultations and next steps. New attendees at WG and feedback is that more focus on WBMC is required as this is going to attract the greatest volume of take-up by CPs. Shared MSIL Resilience and WBCC Consultation documents with BBWG WBC Consultation Closure issued to Industry September Work plan Next Working Group is to be held on 25 th September and main aim will be to cover a detailed review of the current status of each product (WBC, WBMC, IPSC) and also position the revised roadmaps for each product. Planning to hold a call with CPs early in September to agree agenda for meeting and cover any ‘interim’ requirements. Draft and issue the consultation closure documents for IPstream Sunsetting and SDSL Market Analysis consultations. Pro-actively engage Top 20 BTWM and Retail SPG Accounts with the output of the consultations and encourage discussion and planning of migration strategies on an individual CP basis. Issue next Datastream Sunsetting CONDOC in September Plan next stages of Content Connect engagement and review of proposed commercial/technical models Status:

7. 7 7 Implementation & Migration (&CT) RAG Status Amber Key Issues (for discussion) 1.Pathfinder 1 schedule to be published (by end of July) 2.Clarity required on remainder of original Pathfinder (minus 75k) inc timeframes, scope and key activities 3.Further clarity is required on ISDN timeframes, migration dates and methodologies that relate to CPs and end customers 4.Pre-migration scheduling solution required for national migration including PSTN & ISDN 5.Fit for purpose MCC portal and handbook in place for start of PF migration. Key Milestones July Achievements Completed pre-migration surveys to create benchmark for Pathfinder 1 evaluation process Completed small migrations in Wick & Bedlinog during July/early August Formally agreed approach to pre-migration scheduling for remainder of Pathfinder 1 sites. Reviewed Migration portal capability roadmap @ August IMWG August/Sept Work plan Complete further small migrations in Wick during August and continue the learning review Update pathfinder definitions document for Pathfinder activity (C21-IM- 013) in support of 21CN Deployment Plan & BT/CP discussions to date Complete the evaluation process to underpin longer term solution for TCP fit & Grooming as well as ISDN Pre migration activity Host visit to the MCC on Sept 16 th for war gaming of migrations and regressions Clarify Pathfinder+ timeframes inc the remainder or the original Pathfinder Clarify the BAU fault handling process, inc where and when Line regression process in applicable Time (A)Cost (G)Quality (G) Customer Satisfaction (G) Status: Information (A)

8. 8 8 CriterionBTW actions taken to move to green Status Actions for CPs Network & Service Testing complete stability and service regression testingSchedule time at BT Test facility as required from 14 th June Migration Processes Migration Customer Experience run through to be undertaken as a reminder for CPs BT to determine how Bedlinog & Wick will be notified through the MCC portal Pre-migration schedule published 21CN Flag available (included in RS800) Emergency and critical process review with CPs Confirm regression process & SLAs Ensure appropriate personnel attend ‘reminder’ webinar/operational readiness wargames & any processes implemented Use pre-migration schedule to brief end users on outages Complete systems development activity to use 21CN voice flag Business continuity BT Compliance statement against Industry Business Continuity Requirements reviewed and accepted by TIEPF None End User comms Approach to be confirmed on comms specific to Bedlinog & Wick end users and any lines proactively groomed as a result of CPE compatibility issues CPs will be responsible for all comms at Wick & Bedlinog (as agreed through Comms WG) CPE Compatibility Mitigation based on BT engagement with CPE Industry Associations directly [underway] BT/CP workshop to agree mitigation plan [18/4] CP Communications to support mitigation plan Use the communications provided and brief their customer facing teams on CPE compatibility plans, risks and processes Pathfinder 1: Operational Readiness (21/08/08)

9. 9 9 Interconnect Route Migration (DLE offload via VICs) Review BT has completed formal VIC Consultation closure process through IPWG – no objections CMRs are now available to CPs through the DEDs system on a weekly basis Good feedback from CPs that transfer process now operating smoothly Completion of T3a activity by all CPs will give final validation that all green elements can be moved to blue for complete Progressing early visibility of DLE Offload schedule (6-12 months) to facilitate early start to the programme Update: 13/08/08 StatusElement Description Update/Next Steps Admin PhaseNo o/S issues noted Preparation Phase No o/S issues noted Transfer Phase T1& T2 transfers complete. T3a/b & 4 commenced with all CPs signed up for 3a Post Transfer Phase Action: CMRs to be analysed, reviewed and fixes applied. BAU VIC Product Billing accuracy for VIC circuits and usage is now key issue

10. 10 Migration Communications RAG status: Green August 08 achievements Switched-on information: Switched-on materials (door drop and visuals ) have been reviewed and updated. Communications will commence from Nelson onwards. Corporate communications: The corporate communications material is close to completion, the pack will be issued to the experts group for final review and will then be issued. The pack contains: - Presentation. - Brochure – in PDF, in switched-on corporate branding template. - Memo – for IT directors (or equivalent role) to use internally - Q&A pack – which provides a level of technical detail Following requests, a word version of the brochure and a white labelled version of the presentation will also be created. Once finalised the material will be posted onto the corporate area of the Consult21 website. Resellers – there are currently 470 reseller contacts on the database. September 08 work plan 3 rd September – corporate communications experts group scheduled. 5 th September – main Communications working group scheduled. 12 th September – Reseller communications experts group scheduled. Quarterly webcall to be held – planning work and invite to be issued. Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G) Issues/concerns: Time status remains at amber status until Pathfinder plans are finalised – which are expected very shortly. Confirmation of process of ensuring that all Pathfinder affected CPs are aware of the MCC process – raised as an issue within the programme but to date no satisfactory response apart from we now have an owner – issue outstanding since May. Now on Key Issues Document

11. 11 Contracts (MSA) as of 19 th August 08 RAG Status Green Key Issues (For Discussion) Progress made but require evidence on product launch process giving timely contractual documentation for next set of product launches Worried that some key players from industry have moved on and invite CPs to please take part especially as we move into a period of intense work. This call to arms has had a good response and group moved to Green Key Milestones July/August Achievements Have imitated formal review with an agreed time plan and way forward. Have published the MSA strategy document Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (A) August/September Work plan Execute engagement calendar for formal review using agreed review guidelines Further follow up between industry & MSIL product manager to conclude service specific comments

12. 12 WG Issues & RAGs Working Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help. The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert. Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below. Indicator/StatusRedAmberGreen Time Agreed key milestone date cannot be met Agreed key milestone date in jeopardy All milestones on track Cost (resource) WG failing due to lack of resource WG requires extra resourceNo additional resource required for WG Quality WG failing against Key Processes Indicators (KPIs) WG KPIs in jeopardyAll KPIs on track Customer Sat. Overall customer satisfaction rated as poor Overall customer satisfaction rated as average Overall customer satisfaction rated as good Information Content not agreed causing critical delays Content agreed but delivery date not agreed Required content (to be) delivered to time