1. City of Hämeenlinna Chief Information Officer riku.moisio@hameenlinna.fi Phone + 358 3 6212244 Riku Moisio

2. ~ 70000 inhabitants (2009 restructuring of municipalities) Area 1819 sq km Traditional and vibrant educational and cultural town at the junction of nationally important rail, road and waterway network. Hämeenlinna enjoys a vibrant commercial and artistic life. Amongst its best-known output are beautiful and valuable design products. Main facts about Hämeenlinna

3. The municipalities of the region of Hämeenlinna and the populations in 31.12.2007

4. eServices: better service (customers), more effective service (administration) A new way but with the existing resources Libraries pioneered eService delivery eServices in all major sectors Daycare, schools, health, library, infrastructure development… Services modernization

5. Library DB with rich content Use of social media practises (ratings, user generated content) A Physical Self Service Library Under Construction eLibrary

7. Users can tell their story by creating a Custom Google Map We use it to tell our stories. How is the skiing route today. Where is the swimming beach? Webcams provide visual information A killerapp that was created through customer feedback Virtuaalipolku - VirtualPath

9. Structured eServices methodology Which services, why and how. We are thinking now: How to engage citizens in the planning of eServices? How to identify weak signals. Small steps that make a big difference. The wise use of the social media Next steps

10. A user-centric design approach. The user will know his/her ”total process”. Work with real world problems and bring innovative solutions to the table. Do not overplan. Put the service out and listen to the feedback. Do not sit back and relax after implementing version 1.0 Do not sink into technological depths. Sometimes trivial technology will do a big difference. (email) Lessons learnt

11. BONUS: A Wiki Way of Commenting the Strategic Papers THANKS!