2. Different types of communication 1.Written communication 2.Verbal 3.Non-verbal 4.Visual

3. What is Communication?

4. “ The imparting or exchanging of information by speaking, writing, or using some other medium” What is Communication?

5. Non-verbal communication

6. What percentage of communication is non- verbal?

7. Albert Mehrabian’s model

9. And freeze...

10. Postural Echo Postural echo (mirroring the interviewer's posture) shows non-verbal agreement.

11. People who have a strong rapport or who agree on a particular opinion often take up mirrored body positions. By mimicking a particular posture, agreement can be communicated nonverbally. Postural Echo

12. This must be done subtly. Make certain you do not mirror hand and arm movements or make rapid changes in your position. Postural Echo

13. Cabby et al. (2012) Two types of posture Open/ ExpansiveHigh Power Closed/ ContractiveLow Power Posture

14. Power Posing Cabby et al. (2012) 61 Students randomly assigned either a low or high power pose Maintained for seven minutes whilst preparing a speech for their dream job

15. Cabby et al. (2012) Those that adopted high power poses before their speech appeared to sustain better composure, project more confidence and more captivating speeches Levelling the playing field in an asymmetric social situation Power Posing

16. Verbal communication

17. STAR Technique Situation- set the context for the story Task- what was required of you Activity- what you actually did Result- how well the situation played out

18. Your task Applying the STAR framework, tell me about a time when you used your leadership skills…

19. STAR Technique 1.Competency based interviews 2.Concise answers 3.Be specific and quantify

20. Paraphrasing

21. Visual communication

26. Social Media In 2012 (February 9 th to March 2 nd ) a survey of over 2,000 managers in the USA was conducted by Harris Interactive on behalf of Careerbuilder.com. Their study stated that 37% of these managers used social media as part of the process to pre- screen candidates; a further 11% declared that it was a process they’ll be applying in the near future.

27. Social Media

28. Written communication

29. Have you had your CV checked by the Careers and Employment Service?

30. The National Careers Service provides information, advice and guidance to help you make decisions on learning, training and work opportunities. The service offers confidential and impartial advice. This is supported by qualified careers advisers

31. What constitutes good written communication?

32. Good written Communication should be... Clear Concise Correct Coherent Complete Courteous

33. Thank you for watching this presentation, are there any questions?