1. High Impact Learning Maps
Strategy & Framework for Producing High Impact Results from Learning
Dave Basarab, Director Employee Development Pitney Bowes Global Mailstream Solutions
September 2005

2. The Five Elements of a Learning Capable Organization
Needs Driven Delivery.
Learning Transfer System.
Multi-tiered Delivery Approach.
High Impact Learning Process.
Success Case Evaluation.
July 2005

3. Survey question 1
What percentage of training “sticks” and leads to performance improvement on-the-job?
5% - 12%
12% - 15%
15% - 20%
Greater than 20%
July 2005

4. High-Impact Learning Process
Clarify Overall Business Goal Linkage
Copyright, The Learning Alliance & Advantage Performance Group – used with permission
July 2005

5. High Impact Learning Map
CAPABILITY
PERFORMANCE
RESULT
Skills & Knowledge
Critical Behaviors
Individual Results
Department Goals
Provided to the learner from training
Observable actions
Behaviors
Key Tasks
What results will the behaviors provide?
Outcome produced from change in behaviors.
Copyright, The Learning Alliance & Advantage Performance Group – used with permission
July 2005

6. High-Impact Learning Process
Prepare Facilitators to Leverage Impact Maps During Program
Clarify Overall Business Goal Linkage
Educate and Engage Managers
Facilitate Impact Map Dialogue Between Managers & Learners
Copyright, The Learning Alliance & Advantage Performance Group – used with permission
July 2005

7. Survey question 2 What kind of trainees are typical at your company?
July 2005

8. High-Impact Learning Process
Prepare Facilitators to Leverage Impact Maps During Program
Clarify Overall Business Goal Linkage
Educate and Engage Managers
Facilitate Impact Map Dialogue Between Managers & Learners
Conduct Learning Program Intervention
Clarify Overall Business Goal Linkage
Learners Identify On-Job Learning Application Obstacles
Learners prepare Action Plan (based on impact map)
Copyright, The Learning Alliance & Advantage Performance Group – used with permission
July 2005

9. High-Impact Learning Process
Prepare Facilitators to Leverage Impact Maps During Program
Clarify Overall Business Goal Linkage
Educate and Engage Managers
Facilitate Impact Map Dialogue Between Managers & Learners
Conduct Learning Program Intervention
Clarify Overall Business Goal Linkage
Learners Identify On-Job Learning Application Obstacles
Learners prepare Action Plan (based on impact map)
Help Manager Understand and Plan to Address Performance Obstacles
Managers Provide Ongoing Coaching and Support
Measure Effectiveness and Impact with Success Case Study
Manager & Learner Discuss Action Plan and Set Objectives
Other Resources
Copyright, The Learning Alliance & Advantage Performance Group – used with permission
July 2005

10. The Five Elements of a Learning Capable Organization
Needs Driven Delivery.
Learning Transfer System.
Multi-tiered Delivery Approach.
High Impact Learning Process.
Success Case Evaluation.
July 2005