1. 1 University of Kent, Ingram Building, Canterbury, Kent CT2 7NH E: spsadmin@kent.ac.uk or E: spssupport@kent.ac.ukspsadmin@kent.ac.ukspssupport@kent.ac.uk LOOK FIRST AT THE SPS WEBSITE: http://www.kent.ac.uk/physical-sciences/http://www.kent.ac.uk/physical-sciences/

2. Contact Points 2

3. Make a visit termly to discuss overall academic progress, professional development, undergraduate skills planning Independent learning/planning using MyFolio BUT for help with MODULE TEACHING & LEARNING...Contact the Module lecturer/convenor for queries about class/lab content or assessments (and check for module info on Moodle) Foundation Year Academic Adviser: Dr Vicky Mason 3

4. SPS ADMIN POINT (Student Counter Ingram 205) for general advice/forms: -Transfer Programme of Study forms -Self-certification sick day forms -PASS absence/concession forms -Change of mark forms Submission of forms, learning contracts and documents that require signature Queries relating to student records on SDS: -Modules, marks, timetable, attendance etc Manager: Kim Harty; 4

5. SCHOOL SUPPORT: EMAIL the SSA for any NON- academic issues severely affecting your studies – or to arrange support with other services. Pastoral advice (personal/family health/welfare) PASS Concessions issues: absence due to illness, long-term health/learning condition or disability affecting attendance, assessments, progression or exams; chat before issues lead to a possible warning (from the Senior Tutor, Mark Johnson)! SSLC (Member, Staff-Student Liaison Committee) – vote in a year-group Student Rep. (Kent Union) Peer mentoring SSA co-ordinates with DoUGS Note: DoUGS (Directors of Undergraduate Studies) by subject area: Physics, Forensics and Chemistry) 5

6. Severe health/ongoing conditions; disabilities; Allergies; Arthritis; Aspergers/Autism; Crohn’s Diabetes; Epilepsy (past or present);Fainting; Eye/visual conditions; Fibromyalgia; Hearing problems;IBS;Seizures, etc. Mental ill-health/ongoing conditions; Bipolar, Alcohol/Drug issues, Depression, OCD, Psychosis Educational learning needs – ADHD, Dyslexia, Dyscalculia, Dyspraxia; Scotopic….and so on. 6

7. 7 1.Look after yourself: aim for a balanced diet and lifestyle – work/leisure/exercise/sleep 2.Register a disability, long-term learning need or medical condition with SSW (Student Support & Wellbeing Service, Keynes Hg7-9) 3.Communicate with flat-mates; learn to live together amicably (use a cleaning rota)! College Masters assist with life problems at Kent. 4.Organisational skills poor? visit SLAS (the Student Learning Advisory Service nr.Santander ) 5.English not your native language? Seek support from CEWL (Centre for English & World Languages in Keynes) 6.Anxious or worried: try talking to others, use relaxation techniques, the University Nursing Service, Counselling; and register with the University Medical Centre for health needs.

8. SCHOOL OF PHYSICAL SCIENCES web-site: http://www.kent.ac.uk/physical-sciences/ Seehttp://www.kent.ac.uk/physical-sciences/ Home: News & Events, Research Groups, Employability, Staff List/roles; Studying: Undergraduate Study, Student Handbooks, Student Societies Local Users: (access only with a Kent login and password) to: Academic Advisers; Self-Certification (single sick day scheme); PASS (student support); Undergraduates (past papers; SSLC and student reps). PASS STUDENT SUPPORT in SPS is considered primarily under three headings: ACADEMIC support: Student Handbook, module outlines, Staff list/roles, etc. ADMINISTRATIVE support: SDS, forms; administrative information/notices. PASTORAL/welfare support: Visit the PASS (Pastoral/Student Support) pages. FOR OTHER UNIVERSITY SERVICES, see ‘QUICK LINKS’ to Email/Moodle/SDS and YOUR LOGIN TAKES YOU TO THE STUDENT GUIDE – for all Central Services (use Quicklinks). ‘STUDENT GUIDE’ at: http://www.kent.ac.uk/student/ for links to Studying at Kent: Getting Started, Academic Schools, Studying at Kent, Postgraduate Study, Employability, or Campus Life: Support, Health & Wellbeing, Getting Around, Life & Accommodation, Finance, Kent Union, Colleges, Food & Entertainment, Enhancing your Experience, News.http://www.kent.ac.uk/student/ Tip: Sign up on SDS for text-messaging service; see EMAILS from spsadmin@kent.ac.ukspsadmin@kent.ac.uk for changes to your timetable, modules, marks screen, deadlines tabs (pages). Tip: It’s polite to send an email to one person only, but fine to cc (copy in) other interested parties. ONE topic per email please so emails can be filed when dealt with. Thank you. 8