1. Business Continuity & Disaster Recovery Larry Corrigan-Tractor Supply Co Sarah Gunterman-Gunterman Consulting

2. 2 Lessons Learned Have a plan Leadership on site Internal phone tree Action oriented leadership team Vendor contacts Water extraction company Insurance company partnership Little bit of luck

3. 3 Denial – Perhaps the biggest challenge is mentally “It can’t happen to our company

4. 4 Keys to Success Documentation – Keep records of what you have and details of what your plans are. Preparation – Be proactive in your approach. Evaluation – Test your plans frequently to make sure they work. Activation – When a disaster strikes, be ready to use your plan

5. 5 Keys to Success cont. Preparations –Establish a Crisis Management Team (CMT) who will direct the recovery operations and coordinate all emergency activities –Teams include Corporate & Regional facilities –Assign alternate facilities/locations –Define a clear method of how communication will occur in a disaster

6. 6 Keys to Success cont. CMT Responsibilities include the following: –Establish a Command Center. –Direct the efforts of the Recovery Support Teams. –Coordinate communications with executive management, employees, regulators, civil authorities and the public. –Provide a liaison with the lines of business. –Allocate and prioritize resources, e.g., staff, space, computers, and telephones.

7. 7 Keys to Success cont. Conduct Damage Assessment Establish Checklist Plan not only for facility impact, but consider, IT communications or applications are down – –“Develop Manual Operating procedures” to support daily operations for Inventory, Picking, Receiving, RTV and Shipping –Understand Third Party processing BC/DRP Keep the Crisis Management Team abreast of activities, and ensure communications to key departments, i.e., Transportation, Supply Chain, etc.

8. 8 Keys to Success cont. Testing –Notification –Tabletop –Cold/Hot Site Maintenance of the Plan – a living document Testing, Testing, Testing