1. What Does Electronic ILL Mean to You? Cherié L. Weible Acting Head of Central Access Services Associate Professor of Library Administration

2. ILL at Illinois Net Lender! – 65,954 Lending / 25,723 Borrowing – High volume – Variable workflow for materials in and out – Use ILLiad for all ILL requests (no fax, no email) 2

3. e-ILL for Articles Request for journal article from borrowing library – Via OCLC World Cat Resource Sharing or other ILL management system into ILLiad at Illinois Staff check local holdings for e-journal via ILS or local e-journal system Print article to paper and match with request – Scan and deliver via Odyssey to Borrowing Library 3

4. e-ILL for e-books? CHANGE is the one rule as academic libraries grapple with access and delivery Clunky / cumbersome workflow if any at all Licensing must allow for ILL Want to provide access via ILL; not just local patrons Delivery User Needs 4

5. Current (clunky) Workflow e-content; specifically e-books Licensing allows for a few chapters to be shared each chapter / section is a separate download multi-step for book chapters to be sent via ILL No “real” ILL for e-books e-readers / e-reading devices Nook, Kindle, Sony Readers, i-Phone, i-Pad, Smartphone, etc. Can’t deliver directly; need to go through multiple steps 5

6. e-book Access Limitations – e-books limited by campus IPs; can’t send link – Some vendors recognize and allow ILL – Technology needs to be developed to increase the access of e-books 6

7. Delivery via ILL File sizes need to be manageable and flexible – Small files; delivery to a variety of e-readers or other mechanism Current count 20+ options at the public library! 15+ not supported – Studies indicate that users prefer.pdf format Not reasonable to expect ILL staff to download and save several chapters of a book, convert, attach, send 7

8. User Needs Academic Libraries / Users – Need longer loan periods than public libraries Overdrive system (3 weeks) – Need renewal function – Expand purchase options for e-books after initial loan; currently have this for print books – Portable notes / marginalia function Delivery: format important (.pdf preferred) Discovery: local library catalog and internet 8