1. Association Management Services

2. Comprehensive Management Services HOA Board Totem Creek Management Financial Oversight And Management General Day to Day Operations Property Care and Maintenance Contractors with Oversight by Totem Creek

3. Comprehensive Management Services  Coordinate collection of dues and assessments  Provide accurate accounting in a timely manner  Maintain records of receipts, checks, expenses, and income statements, ledgers, delinquency report, and other documents as requested by board of directors  Provide monthly financial summary  Submit annual budget for board approval  Track annual budget on a quarterly performance basis  Submission of year end financial reports within 30 days of January 1 st.  Coordinate/schedule annual audit as approved by board  Coordinate with tax personnel  Assist with maintaining reserve account and regular contributions

4. Comprehensive Management Services  Help orientate new board members  Prepare and submit delinquency reports  Oversee/maintain common area in accordance with board standards  Maintain reserve account for future maintenance  Oversee utilities for common elements  Maintain records of insurance and assist board with handling accident claims  Respond to general questions from owners/tenants/renters regarding CC&R’s and Home Owners Association rules and regulations.

5. Comprehensive Management Services  Schedule work and oversee performance of service providers and vendors who have been approved by the board  Coordinate with rental agents/unit managers  Coordinate newsletter/website services  Employment of board- approved personnel  Attendance of board meetings  Obtain bids for regular maintenance and special projects  Provide 24 hour emergency contact  Accept and respond appropriately to correspondence from homeowners  Provide written correspondence on behalf of the Home Owners Association  Pursue collection of delinquent accounts  Identify and coordinate matters needing legal attention

6. Additional Services  Resale certificate preparation  Home Owners Association orientation for new purchasers  Assist with board of director’s election  Coordination of reserve study for future maintenance requirements and general financial planning

7. Totem Creek Management  Professional management can help increase property values by insuring the property is adequately maintained and financially stable.  Provide local contact, regular monitoring and 24 hours emergency point of contact.  Local presence with intimate connection with community will allow us to anticipate and respond to problems proactively  Alleviates administrative responsibilities from board so it can focus on managing the association.  Aid the board in compliance with Home Owner Association regulations.

8. Totem Creek Management  Over a decade of combined experience providing office administration, client service, financial management  Previous HOA Board President and Board member.  Legal background enables us to work well with attorneys and board members.  Experience working with condo conversions