1. RojheSchool of Business Management (SU) 1 Communication School of Business Management Shoolini University of Biotechnology & Management Sciences Rojhe

2. School of Business Management (SU)2 Meaning COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION, IDEAS AND UNDERSTANDING FROM ONE PERSON TO ANOTHER. COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTION AMONG HUMAN BEINGS.. The exchange of thoughts, messages, or the like, as by speech, signals or writing. Communication is shared feelings/shared understanding.

3. RojheSchool of Business Management (SU)3 Meaning  The exchange of thoughts, messages, or the like, as by speech, signals or writing.  To express oneself in such a way that one is readily and clearly understood.

4. RojheSchool of Business Management (SU)4 Communication Elements  Communication The transfer of understanding and meaning Basic model of communication  Sender  Message  Medium  Receiver  Feedback

5. RojheSchool of Business Management (SU)5 The Process MessageEncodingMediumDecoding DecodingMediumEncodingMessage Receiver (now sender) Sender Transmission Phase Feedback Phase NOISE

6. RojheSchool of Business Management (SU)6 Essentials PERSONAL PROCESS OCCURS BETWEEN PEOPLE INVOLVES CHANGE IN BEHAVIOUR MEANS TO INFLUENCE OTHERS EXPRESSION OF THOUGHTS AND EMOTIONS THROUGH WORDS & ACTIONS. TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE. IT IS A SOCIAL AND EMOTIONAL PROCESS

7. RojheSchool of Business Management (SU)7 Hearing Seeing Smell Touch Taste Communication is a Series of Experiences of

8. RojheSchool of Business Management (SU)8 What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language Verbal – face to face Written Electronic Visual Audio Group meetings Notice boards Text!

9. RojheSchool of Business Management (SU)9 Methods of Communication  Memo, fax, e-mail, voice mail, letter.  Phone call, in-person. Two-Way One-Way Collaborative  Team meetings, consulting, consensus, decision making, group problem solving.

10. RojheSchool of Business Management (SU)10 Barriers to Communications  Physical Barriers  Semantic Barriers  Communication Apprehension or Anxiety  Status Barriers  Gender Barriers  Cultural Barriers  Personal Barriers  Filtering & Distortion  One Way Flow

11. RojheSchool of Business Management (SU)11 Doubts & clarifications?