1. e-Government: The Dubai Experience1 Dr. George Kostopoulos Professor Information Systems American University of Sharjah

2. e-Government: The Dubai Experience2 Dr. George Kostopoulos e-Government: The Dubai Experience

3. 3 The American University of Sharjah

4. e-Government: The Dubai Experience4 The American University of Sharjah

5. e-Government: The Dubai Experience5 The American University of Sharjah

6. e-Government: The Dubai Experience6 The American University of Sharjah

7. e-Government: The Dubai Experience7 The American University of Sharjah

8. e-Government: The Dubai Experience8 United Arab Emirates United Arab Emirates e-Government: The Dubai Experience

9. 9 e-Government: The Dubai Experience

10. 10 e-Government: The Dubai Experience

11. 11 e-Government: The Dubai Experience

12. 12 e-Government: The Dubai Experience

13. e-Government: The Dubai Experience13 e-Government: The Dubai Experience

14. 14 e-Government: The Dubai Experience

15. e-Government: The Dubai Experience15 The dual mission of the Dubai e-Government:... to ease the lives of people and business in their interaction with Government, and to contribute in establishing Dubai as a leading economic hub... Sheikh Mohammed Bin Rashid Al Maktoum e-Government: The Dubai Experience

16. 16 Extra - Government G2C G2B G2S Intra - Government Inter-Agency Intra-Agency Archiving Inter - Government G2G – Health G2G – Weather G2G – Travel Government in the Digital Age e-Government: The Dubai Experience

17. 17 Information Producer Advisories Laws Regulations Information Receiver Citizen Requests Citizen Data Statistics Information Processor Issuance of Permits Database Updating Procurement The Role of e-Government: Productivity Maximizer e-Government: The Dubai Experience

18. 18 Utilization of advanced electronic methods and technologies to achieve an increase in Productivity: Government – Society Revenues: Cost Reduction – New Revenues Image: National – International Three e-Government General Aims e-Government: The Dubai Experience

19. 19 e-Government’s Expectations out of the Constituency* Utilization of Offered Services Feedback toward Improvements Ever-Increasing Computer Literacy Constituency: Citizens & Business e-Government: The Dubai Experience

20. 20 Constituency* Expectations out of the e-Government Increased Transactions Speed & Quality Responsiveness Transparency & Accountability Constituency: Citizens & Business e-Government: The Dubai Experience

21. 21 The New Mutual Understanding The Citizen / Business is the e-Government’s Client With Associated Rights and Expectations e-Government: The Dubai Experience

22. 22 National Operational Aims Day-to-Day Concerns International Strategic Aims Long Term Targets Objectives of the e-Government Portal e-Government: The Dubai Experience

23. 23 Passive Mode Information Provider Documents Depository Empowered Active Mode Transaction Processing 24/7 Web Call Center National Objectives of the e-Government Portal e-Government: The Dubai Experience

24. 24 Showcase Natural Beauties Cultural Wealth Promotion Political Positions Economic Incentives International Objectives of the e-Government Portal e-Government: The Dubai Experience

25. 25 e-Government: The Dubai Experience

26. 26 The Digital Divide Long Term Commitment e-Gov an Agent for Change Regional Observations and Concerns e-Government: The Dubai Experience

27. 27 The Digital Divide ?? Population Majority Issues Internet Bandwidth Computer Literacy Internet Access Cost Regional Observations and Concerns e-Government: The Dubai Experience

28. 28 Long Term Commitment ?? e-Government Projects are Budget-Based Budgets are not Project-Based Regional Observations and Concerns e-Government: The Dubai Experience

29. 29 e-Government an Agent for Change ?? Melting of the Government Rigidity Increased Decision Making Transparency Processes Streamlining Modernization Reform Regional Observations and Concerns e-Government: The Dubai Experience

30. 30 Information Law Custom Advice Medical Request for Action Sailing Trip Dubai e-Government Services: A Sample e-Government: The Dubai Experience

31. 31 United Arab Emirates Regional Leader in e-Government, Dubai E-Gov Regional Consultant 24 Department Online Resident Permit Renewal Visas Renewal e-Gate at Airport e-Traffic Advisory e-Dirham for Payments Outstanding Informational Portal http://www.gia.gov.ae/egov1ES.shtml e-Government: The Dubai Experience

32. 32 GCC is on the Road to e-Government Dubai is Leading and on the Right Track Major Issues with “Room for Improvement” Transition Management Skills New Balance of Power Cadre Creation Need for IT Professionals Training of Civil Servants Cyber Issues Computer Literacy Internet Access Conclusion e-Government: The Dubai Experience

33. 33 e-Government in the GCC In closing e-Government is a Very Rewarding but Endless Endeavor