1. E-services https://store.theartofservice.com/the-e-services-toolkit.html

2. E-services 1 Internet Research, 16 (3), 339-359 approach who defines e-services as: “…deeds, efforts or performances whose delivery is mediated by information technology https://store.theartofservice.com/the-e-services-toolkit.html

3. E-services - E-service benefits 1 Lu (2001)Lu, J. (2001). Measuring cost/benefits of e-business applications and customer satisfaction”, Proceedings of the 2nd International Web Conference, 29–30 November, Perth, Australia, 139-47 identifies a number of benefits for e- services, some of these are: https://store.theartofservice.com/the-e-services-toolkit.html

4. E-services - E-service domain 1 The term ‘e-service’ has many applications and can be found in many disciplines. The two dominant application areas of e- services are https://store.theartofservice.com/the-e-services-toolkit.html

5. E-services - E-service domain 1 E-business (or e-commerce): e-services mostly provided by businesses or [NGO|non-government organizations] (NGOs) (private sector). https://store.theartofservice.com/the-e-services-toolkit.html

6. E-services - E-service domain 1 E-government: e-services provided by government to citizens or business (public sector is the supply side). The use and description of the e-service in this page will be limited to the context of e- government only where of the e-service is usually associated with prefix “public”: Public e-services. In some cases, we will have to describe aspects that are related to both fields like some conferences or journals which cover the concept of “e-Service” in both domains of e-government and e-business. https://store.theartofservice.com/the-e-services-toolkit.html

7. E-services - Architecture 1 Depending on the types of services, there are certain functionalities required in the certain layers of e-service architectural framework, these are but not limited to – Data layer (data sources), processing layers ( customer service systems, management systems, data warehouse systems, integrated customer content systems), exchange layer (Enterprise application integration|Enterprise Application Integration– EAI), Interaction layer ( integrating e-services), and presentation layer (customer interface through which the web pages and e-services are linked). https://store.theartofservice.com/the-e-services-toolkit.html

8. E-services - Practical examples of e-services in the Developing World 1 So, in recent years there seems to have been efforts for providing various e- services in many developing countries since ICT is believed to offer considerable potential for the sustainable development of e-Government and as a result, e- Services.Ndou,V.(2004)E-Government for developing countries: Opportunities and Challenges, EJISDC 18, 1, 1-24 https://store.theartofservice.com/the-e-services-toolkit.html

9. E-services - Practical examples of e-services in the Developing World 1 Following are a few examples regarding e-services in some developing countries: https://store.theartofservice.com/the-e-services-toolkit.html

10. E-services - E-services in South Africa 1 Such expectations are not unique to this country, and in this regard there is a need for governments to recognise that the implementation of e- government systems and e-services affords them the opportunity to enhance service delivery and good governance.van Brakel, P.A.(2009) Proceedings of the 11th Annual Conference on World Wide Web Applications, Port Elizabeth, 2–4 September The implementation of e-Government has been widely acclaimed in that it provides new impetus to deliver services quickly and efficiently (Evans Yen, 2006:208).Evans, D https://store.theartofservice.com/the-e-services-toolkit.html

11. E-services - E-services in Malaysia 1 With E-Services, one can now conduct transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad ([http://www.tnb.com.my TNB]) and Telekom Malaysia Berhad ([http://www.tm.net.my TM]) through various convenient channels such as the eServices kiosks and internet https://store.theartofservice.com/the-e-services-toolkit.html

12. E-services - Challenges to e-services in the Developing World 1 The future of e-service is bright but some challenges remain. There are some challenges in e-service, as Sheth Sharma (2007)Sheth., J.N., Sharma, A., (2007). E- Services: A framework for growth. Journal of Value Chain Management, 1(1/2) identify, are: https://store.theartofservice.com/the-e-services-toolkit.html

13. E-services - Accessibility 1 Government Information Quarterly 23 (2006) 169–190 who suggests the following to improve e-services’ accessibility like: design for accessibility from the outset of website development, Involve users with disabilities in the testing of the site …Focus on the benefits of an accessible Web site to all users. https://store.theartofservice.com/the-e-services-toolkit.html

14. E-services - Administrative literacy 1 (2007) ‘ Inclusion in the E-Service Society – Investigating Administrative Literacy Requirements for Using E-Services’ https://store.theartofservice.com/the-e-services-toolkit.html

15. E-services - Benchmarking 1 This theme is concerned with establishing standards for measuring e-services or the best practices within the field https://store.theartofservice.com/the-e-services-toolkit.html

16. E-services - Digital divide 1 Digital divide is considered one of the main barriers to implementing e-services; some people do not have means to access the e-services and some others do not know how to use the technology (or the e-service) https://store.theartofservice.com/the-e-services-toolkit.html

17. E-services - Efficiency 1 As opposed to effectiveness, efficiency is focused on the internal competence within the government departments when delivering e-services https://store.theartofservice.com/the-e-services-toolkit.html

18. E-services - Security 1 Security is the most important challenge that faces the implementation of e- services because without a guarantee of privacy and security citizens will not be willing to take up e-government services https://store.theartofservice.com/the-e-services-toolkit.html

19. E-services - Stakeholders 1 (2009)Axelsson, K, Melin, f, Lindgren, I, (2009) DEVELOPING PUBLIC E- SERVICES FOR SEVERAL STAKEHOLDERS – A MULTIFACETED VIEW OF THE NEEDS FOR AN E- SERVICE https://store.theartofservice.com/the-e-services-toolkit.html

20. E-services - E-service awards 1 The benefits of e-services in advancing businesses efficiency and in promoting good governance are huge; recognizing the importance of these benefits has resulted in number of international awards that are dedicated to recognize the best designed e-services. In the section, we will provide description of some international awards https://store.theartofservice.com/the-e-services-toolkit.html

21. E-services - Best online e-service in Europe 1 The aim of Awards is to encourage the deployment of e-services and to bring the attention to best practices in the field https://store.theartofservice.com/the-e-services-toolkit.html

22. E-services - Other awards 1 [http://www.e-servicesphils.com/esp2010/ Philippines e-Service Awards] (Started 2001) Categories: Outstanding Client Application of the Year, Outstanding Customer Application of the year, Groundbreaking Technology of the Year, Most Progressive Homegrown Company of the Year. https://store.theartofservice.com/the-e-services-toolkit.html

23. E-services - Major journals focusing on e-services 1 * [http://www.igi- global.com/journal/international-journal- services-mobile-applications/1114 International Journal of E-services and Mobile Applications] https://store.theartofservice.com/the-e-services-toolkit.html

24. E-services - Major conferences focusing on e-services 1 * [http://www.iist.unu.edu/I3E/IFIP Conference on e- Business, e-Services, and e-Society] https://store.theartofservice.com/the-e-services-toolkit.html

25. E-services - Major conferences focusing on e-services 1 * [http://www.e-servicesphils.com/esp2010/ E- service Global Sourcing Conference Exhibition] https://store.theartofservice.com/the-e-services-toolkit.html

26. Dubai Police Force - The General Department of E-Services 1 In 2008 30% of UAE national are assigned to the work in the E-services Department to fulfill their duty. https://store.theartofservice.com/the-e-services-toolkit.html

27. For More Information, Visit: https://store.theartofservice.co m/the-e-services-toolkit.html https://store.theartofservice.co m/the-e-services-toolkit.html The Art of Service https://store.theartofservice.com