1. A New Approach to Training and Outreach ASFPM Conference – San Antonio, Texas May 24, 2012

2. Presenters Josha Crowley, PE, DWRE, CFM Senior Engineer, RSCX Lead—STARR Becca Croft, CFM Senior Planner, RSCX Training and Outreach Lead—STARR

4. Enormous Region

5. $ tiny travel budget $

6. Broken Relationships FEMA hasn’t always focused on collaboration Map Mod was mostly one-way communication Lacked engagement Was not collaborative Communities left frustrated with the lack of communication Communities want to do the right thing, but don’t know where to turn (who to trust) for guidance.

8. Information & Training Easily accessible Free Timely Interesting Informative Two-way communication

10. Monthly Newsletter Highlights FEMA branches, staff, and programs Information about Risk MAP News from the Region, States and communities Recent and upcoming events Project status Policy updates Training opportunities

12. Monthly Newsletter Articles come from many sources Regional staff State NFIP and Risk MAP coordinators Local communities with successful projects 2300+ subscribers City County State Federal Private Tribes Education Flood Districts

13. www.starr-team.com Regional workspaces Announcements News and updates Newsletter archives Training calendar Upcoming events Resources and links Project status

15. Training FREE to anyone Community Officials (local and state) Surveyors & Engineers Planners Delivered via WebEx Most sessions recorded and available online Longer sessions repeated monthly Training can be deployed locally

16. Training Topics CAC/CAV Training Determining Base Flood Elevation Developing Hazard Mitigation Plans Elevation Certificates Elevation Certificates for A Zones Floodplain Development Permit Review Floodplain Management in A Zones Inspecting Floodplain Development Hazard Mitigation Planning Overview Hazard Mitigation Planning Workshop HAZUS in Hazard Mitigation Planning Letters of Map Change Overview Hazard Mitigation Assistance Overview of HAZUS Earthquake Losses Overview of HAZUS Flood Losses Post-Flood Recovery & Substantial Damage Assessments for Planners Preparing Data for HAZUS Regulating Development in A Zones 2-Year Preferred Risk Policy Extension Why Hydrology Matters

17. CEC Credit for CFMs Hour-for-hour credit offered through ASFPM WebEx tools document participation For 2+ hours, learning objective quiz required

18. The Region X Help Desk regionxhelpdesk@starr-team.com

19. The Region X Help Desk Staffed by STARR - RSCX Answers on any topic NFIP Regulations and Compliance Project/Study Status LAMP Coastal Issues Responses guaranteed within three days Q&A logged and tracked Reports to Region Repository of past answers

22. The Results Frequent, welcome contact between Region X, states, and local communities First name basis with Region X and STARR/RSC staff Communities trust the information Communities know more about FEMA tools, products, projects, and processes, so there are fewer misunderstandings FEMA learns more about the needs of the communities and therefore can provide the appropriate assistance

23. Lessons Learned Outreach is an investment Reduced risk through better partnerships Fewer appeals and congressional involvement Region X is better informed about the needs and concerns of the communities and stakeholders

24. Contact Information Josha Crowley, PE, DWRE, CFM – STARR, FEMA RSC X Josha.Crowley@STARR-Team.com (425) 329-3679 Becca Croft, CFM – STARR, FEMA RSC X Becca.Croft@STARR-Team.com (425) 329-3699 24