1. W ELCOME TO A PPLIED S KILLS IN H UMAN S ERVICES Melissa Neeley, MSW mneeley@kaplan.edu 561-247-3596

2. U NIT 2 M ULTICULTURALISM, D IVERSITY & E THICS Who Am I? What is my Identity? How do Others see Me? When you see this guy listening – jump in with your discussion on the topic!!

3. W HO AM I? Culture refers to a group’s shared language, traditions, customs, rituals, history, and expectations of one another. Ethnicity refers to the classification of people based on their shared ancestry and culture. Race is “the classification of people based on geographic origin and shared physical characteristics like skin color, hair texture and facial features” (Parker & Chambers, 2005, p. 57). Murphy and Dillon (2011, 30) Culture refers to a group’s shared language, traditions, customs, rituals, history, and expectations of one another. Ethnicity refers to the classification of people based on their shared ancestry and culture. Race is “the classification of people based on geographic origin and shared physical characteristics like skin color, hair texture and facial features” (Parker & Chambers, 2005, p. 57). Murphy and Dillon (2011, 30)

4. L ET ’ S I MAGINE … Crystal is a new case manager in an agency that works with immigrants. While there are interpreters available to assist, Crystal recognizes that her life experience and personal history is very different from many of her clients. How might Crystal learn about her clients’ cultures? What can the agency do to foster a diverse atmosphere?

5. D ISCRIMINATION, P REJUDICE & R ACISM Discrimination is the unfair treatment of people because of prejudice regarding their class, gender, sexual orientation, age, size, ability, or racial, ethnic, or religious group membership. Prejudice is an attitude, whereas discrimination is a behavior Prejudice refers to either positive negative bias, poorly informed opinions, or unjustified assumptions about individuals who belong to a certain group or fit into a particular category Racism is the belief there are differences in human traits and capacities which are based on race and that these differences produce an inherent superiority of one race over another. Murphy and Dillon (2011, 36-37)

6. E THICS Last week, we introduced the concept of ethics & addressed some of the basic ethical standards in the Human Services field. Let’s take a field trip & visit the National Organization for Human Services & take 5 minutes to briefly review the page on ethics: http://www.nationalhumanservices.org/ethi cal-standards-for-hs-professionals http://www.nationalhumanservices.org/ethi cal-standards-for-hs-professionals Meet back here in 5 minutes for discussion!

7. C ONFIDENTIALITY What do the NOHS standards say about Confidentiality?

8. L ET ’ S I MAGINE … Michael is meeting with his new client Jose who shares about his marriage problems and his difficulty in finding a job after his workplace closed down a year ago. Mike takes some notes and completes an agency intake form. He sets up a follow up appointment. After the session, a co-worker asks him to join some other co-workers at lunch. Mike puts his notes into the computer and leaves the paper copy of the notes on his desk. While at lunch with his co-workers, one of them asks Michael about his new client. What confidentiality issues do you see?

9. B REAKING C ONFIDENTIALITY When it is appropriate to break confidentiality: Duty to Warn Mandated Reporting (Abuse/Neglect) Threats of Self-Harm Clients can sign forms called a Release of Information or a Consent form so that we can share their information with other providers or specific people they specify (family, spouse, etc).

10. C OMPETENCE Continuing education & training Practice within your education & training