1. ] COREY PEARSON [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2008 CHAVONE JACOBS [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2003 ALLAN FISHER [ ASUG INSTALLATION MEMBER MEMBER SINCE: 2008 SAP HCM Project Management – Best Practices Simon Goupil, /N SPRO Maria Dagostino / Hugues Talbot Otéra Capital Richard Gendron, Hydro Québec Miguel Alvarez, BC Hydro October 15 th, 2010 PANEL

2. Real Experience. Real Advantage. [ On the menu today – methodologies… 2

3. Real Experience. Real Advantage. [ Don’t you love methodology book summaries? 3

4. Real Experience. Real Advantage. [ 4

5. [ The recipe in 7 easy steps Introduce the Chefs STEP 1 Combine 3 Key Ingredients STEP 2 Add Otéra Capital Ingredients STEP 3 Stir Hydro-Québec’s Way STEP 4 Slice like BC Hydro STEP 5 Decorate and Serve STEP 6 Enjoy and Share STEP 7

6. Real Experience. Real Advantage. [ »Otéra Capital »Hydro-Québec »BC Hydro »/N SPRO Introduce the chefs STEP 1

7. Real Experience. Real Advantage. [ Comparative table of of the clients & projects 7 OTÉRA CAPITALHYDRO-QUÉBECBC HYDRO SECTOR »Financial / Public»Utilities / Public TOTAL WORKFORCE »150»30,000»8,000 TEAM SIZE »10 core HR team »15 participants »30 core HR team »50 participants »35 core HR team »60 participants TOTAL WORK »800 + 800 days»2,500 days»15,000 days DURATION » 9 + 9 months»7 months»16 months

8. Real Experience. Real Advantage. [ 8 Otera Capital Otéra Capital in a few word … » Expert in commercial real estate debt, Otéra Capital offers a full range of financing; including term and construction loans, together with loan servicing and asset management. Otéra is also capable of arranging an extensive range of products including syndications and securitizations. » Established in Canada » Otéra is a subsidiary of the Caisse de dépôt et placement du Québec (CDPQ) » 120 employees www.oteracapital.com

9. Real Experience. Real Advantage. [ 9 Otera Capital (Cont’d) Setting up Otéra in 2008 and establishing this subsidiary in 2009 by merging / repatriating financial activities of several companies (GIC, MCAP, CADIM, etc.) Establish « Otéra » policies and programs in each department Repatriate operational activities Systems requirements / needs PRINCIPAL BUSINESS ISSUES WHICH LET TO THE ERP PROJECT

10. Real Experience. Real Advantage. [ 10 Project Scope Finance (FI-CO) Human Resources (HR) 2009 » Organizational Structure » Personnel Administration » Benefits » Time Management » ESS & MSS Portal » Interface with ADP (Payroll) 2010 » Performance Management (EHP 4) » Compensation Management

11. Real Experience. Real Advantage. [ Hydro-Québec…  Produces, transports, and distributes ELECTRICITY  Primarily exploits renewable energy resources; hydroelectricity is its key focus  One shareholder: the Québec government

12. Real Experience. Real Advantage. [ Hydro-Québec is also… A contractor An exporter An innovator

13. Real Experience. Real Advantage. [ Hydro Québec project Scope in 2010  Enhancement pack 4  SAP HCM Portal (with ESS/MSS)  Implementation of the following portal roles:  Learners (internal & external employees)  Managers  Training Administrators  Authors  Instructors  Support staff  Course conversion (600+ both AICC and SCORM)  Standard Business Intelligence content 13

14. Real Experience. Real Advantage. [ 14  BC Hydro is a crown corporation  It’s the third largest electric utility in Canada  It operates 30 hydroelectric facilities and three natural gas-fueled thermal power plants. About 80% of the province's electricity is produced by major hydroelectric generating stations on the Columbia and Peace rivers.  BC Hydro endeavours to provide energy solutions in an environmentally and socially responsible way BC Hydro

15. Real Experience. Real Advantage. [ BC Hydro EMPower project Phase 1 Scope CURRENT PEOPLESOFT SCOPE DELIVERY 1 DELIVERY 2 Advanced Workflows E-Recruiting HR Admin On-line (advanced) Managers On-line (advanced) Employees On-line (advanced) On-line Interactive Forms Retiree Benefits HR Analytical Reporting Org Chart Interface Employee Database Personnel Administration Organizational Management Compensation Time and Attendance Payroll Employees On-line (basic) Managers On-line (basic) HR Transactional Reporting HR Interfaces (in/out)

16. Real Experience. Real Advantage. [ Combine 3 key ingredients STEP 2 »SAP HCM Expertise & Experience »Project Management Art & Science »People

17. Real Experience. Real Advantage. [ SAP HCM Expertise & Experience  Focused Expertise on the SAP HCM suite  Workforce process management  Talent management  HCM Technology  Field experience implementing the specific modules required in the project  Experience with the specific HR processes involved  Senior and adaptable technical team  Java & ABAP Webdyn pro, HCM P&F, BI, PI, …  Basis with Portal, TREX and other HCM related expertise  End-to-end integrated expertise 17

18. Real Experience. Real Advantage. [ Project Management Art & Science FOUNDATION  Need to master the project management science, tools and methodologies to abstract this layer in the day to day of a project ART  Need high Emotional intelligence (EQ) skills to adapt the project recipe to the context 18 The Project manager’s job in similar to the chef, he/she needs to combine the right ingredients, in the right proportion with the right touch Every project requires a unique recipe

19. Real Experience. Real Advantage. [ People  Multi-disciplinary (technical and functional standpoint)  EQ – Emotional Intelligence  Experienced with the organization culture  Committed to the project success 19 Although this is the most important ingredient, there is no perfect team The Project Manager’s job is to balance the team based on individual strengths and weaknesses

20. Real Experience. Real Advantage. [ The base recipe Project Management People SAP HCM Expertise / Experience Add your own spice

21. Real Experience. Real Advantage. [ Add Otéra Capital Ingredients STEP 3

22. Real Experience. Real Advantage. [ 22 Best practice / Key Success Factors MOSTLY ABOUT PEOPLE !

23. Real Experience. Real Advantage. [ 23 Project Organizational Structure Autres gestionnaires de projets COMITÉ DIRECTEUR ERP PROMOTEUR Gestionnaires de projet Otéra Créatech Contrôleur de projet Propriétaire systèmes d’information Propriétaire de processus d’affaires Finances Propriétaire de processus d’affaires Ressources humaines Contrôles internes Assurance qualité Gestion du changement Responsable Équipe technique (PM intégrateur / Dir. Interne) Responsable Équipe gestion financière Responsable Équipe RH Concepteur de formation (pigiste) Consultant Basis Consultant ABAP Consultant ABAP RH Administrateur des systèmes Analyste / Programmeur Consultant Portail Consultants FICO Analyste d’affaire FICO Consultants RH Super-usager FICO Analyste d’affaire RH Super-usager RH Équipe gestion financièreÉquipe ressources humaines (RH) Équipe technique

24. Real Experience. Real Advantage. [ 24 Key Success Factors Project Management Culture 2 Minimize Politic, Transparency, Collegiality Minimize Project Administration and Maximize Project Management 3 Resources, Risk and Issues Management, Communications... Hit the balls accurately 4 Make the right decision at the right moment by the right person Project Organization 1 Team Leads Empowerment Team Work Synergy

25. Real Experience. Real Advantage. [ Stir Hydro-Québec’s Way STEP 4

26. Real Experience. Real Advantage. [ Unique challenges of the Hydro Quebec project CHALLENGES Short time frame with fixed deadline Large and varied scope Simultaneous overall upgrade (EHP4) HR re-organization / centralization Emerging technology

27. Real Experience. Real Advantage. [ Best practice / Key success factor 27 EACH PROJECT DESERVES A UNIQUE RECIPE !

28. Real Experience. Real Advantage. [ Build a mission impossible team & strategy 28 Hybrid Calendar Hybrid Org structure Efforts TOOLS - Solution Manager - Test Director -/N SPRO tools & deliverables ASAP - Global plan - LSO - BW RunSAP - Normalization / back office Scrum - Portal

29. Real Experience. Real Advantage. [ Overview of an iterative approach (SCRUM) 1.Make an initial inventory of all your scope element (stories) 2.Prioritize the work 3.The team organizes effectively the work for this 4 week iteration 4.Fix the effort & schedule 5.Complete realization 6.Test and fix until user acceptance 7.Post-mortem 8.Re-Actualize your work inventory Redo steps 2-7 again 29

30. Real Experience. Real Advantage. [ ProdQA - 5Dev02 Hydro Quebec mix methodology approach JanuaryFebruaryMarchAprilMayJuneJulyAugustDecember Project Preparation BluePrint (workshops, doc & prototypes) Milestones (delivery, approval of deliverables) Realization (system config) Tests (Fonct, Int, NR, Acc) C&B1 Preparation Tests P&C Prep. Cut- Over Stabilization Go/NoGo QA - 6C&B2 MEP Demo 1Demo 2 Demo 3 Prep Env. Change Management July 10 th ⇒ Rapid prototypes & demos (feedback) ⇒ Early fit/gap ⇒ Replication

31. Real Experience. Real Advantage. [ Slice like BC Hydro STEP 5

32. Real Experience. Real Advantage. [ SAP HCM Project Management is NOT a one-man/woman show 32

33. Real Experience. Real Advantage. [ You should Divide to Conquer 33

34. Real Experience. Real Advantage. [ The 5 Hats of a SAP HCM Project Manager 34 The Gate Keeper The Gate Keeper The Improver The Strategist The Integrator The Integrator The Controller The Controller

35. Real Experience. Real Advantage. [ BC Hydro EMPower PMO team 35 Stephan Dubreuil Project Manager Stephan Dubreuil Project Manager Enn Kiudorf SAP Enterprise Lead Enn Kiudorf SAP Enterprise Lead Rob Weagle Business Lead Rob Weagle Business Lead John Sanderson SAP Solution Architect John Sanderson SAP Solution Architect Simon Goupil PM QA Advisor Simon Goupil PM QA Advisor Lee-Ann Robertson Methodology Lead Lee-Ann Robertson Methodology Lead Ali Pounder Project Admin support Ali Pounder Project Admin support

36. Real Experience. Real Advantage. [ Benefits of BC Hydro’s EMPower PMO Model 36 CINSGIM »Reduced risk level ✔✔✔✔ »Better and more effective solution (TCO) ✔✔✔ »Continuously improving quality ✔✔ »Improved communication ✔✔✔✔ »Reduced costs and schedule ✔✔✔✔✔ »Simultaneous management at a micro and macro level ✔✔✔✔

37. Real Experience. Real Advantage. [ Decorate and Serve STEP 6 Enjoy and Share STEP 7

38. Real Experience. Real Advantage. [ Common best practices of these 3 projects ?  Make a great use of People, Processes and Technology  They are a team success  They all have a tailored approach to fit the organizational & project need  They were / are environments to have fun 38

39. Real Experience. Real Advantage. [ Decorate / Animate / Colorize 39 » Brand your project » Use few words in your presentation material but a lot of images and animations » Schedule interactive demos with project members and future users » Market the success of your project

40. Real Experience. Real Advantage. [ My preferred ingredients 7 KEY LEARNINGS 1.Great people make great projects 2.Divide to conquer 3.Adapt the project recipe to the context 4.Negotiate the project success factors 5.Know what is important 6.Get involved personally 7.Work hard, play hard

41. Real Experience. Real Advantage. [ Project Management as a Service (PMaaS © ) 41

42. Real Experience. Real Advantage. [ 42 ]  Thank you for participating.

43. Real Experience. Real Advantage. [ How to reach the cooks  simon.goupil@n-spro.com or (514) 907-2505 ext. 202 simon.goupil@n-spro.com  htalbot@oteracapital.com or (514) 992-2544 htalbot@oteracapital.com  mdagostino@oteracapital.com or (514) 847-5900 mdagostino@oteracapital.com  miguel.alvarez@bchydro.com or (604) miguel.alvarez@bchydro.com  gendron.richard@hydro.qc.ca or (514) 823-5587 gendron.richard@hydro.qc.ca 43