1. Communication, Collaboration & Cooperation An Evaluation of Nova Scotia’s Borrow Anywhere, Return Anywhere (BARA) Multi-type Library Initiative Denise Parrott Suzanne van den Hoogen APLA 2012

2. What we’ll cover…  BARA in a nutshell  Birth of a multi-type library initiative  Formal pilot evaluation results  Successes & Challenges  Future

3. Questions or thoughts as we proceed? Denise.parrott@nscc.ca 902-430-5284

4. What is BARA? Reciprocal Borrowing Program  Borrow Anywhere  Return Anywhere Multi-type Library Initiative – Academic, College & Public Libraries Open to All Residents of NS (18 years and older) FREE to NS Residents “It’s your library everywhere you are”

5. Life before BARA Just under 1 million people 21 independent library systems,106 libraries 5 integrated library systems (2 consortia, 3 independent)

6. Shared Resources: Pre-BARA Among Academic Libraries Novanet Express ASIN CURBA Shared cards Reciprocal borrowing & returning Among Public Libraries ILL Open access or Visitor card Among Academic & Public Libraries ILL Visitor cards

7. Libraries Nova Scotia 2007 (Nova Scotia Libraries) “…giving Nova Scotians barrier-free access to member library resources and services regardless of where they live, work or study” http://librariesns.ca/

8. Libraries Nova Scotia Wish List One Card Collaborative Virtual Reference/Readers’ Advisory Staff Training & Continuing Education Shared Licensing Digital Projects One Place to Look

9. From One Card to BARA 2007: One Card Committee 2008: One Card Committee report October 2008: NSLA Conference March 2009: Service defined April 2009: Pilot approved Project manager Procedures Development Committee Key Contacts May 2009: MOAs signed September 8, 2009: BARA launch

10. Survey says…

11. Public “Libraries are my Church, BARA is my Cathedral.” ~Public Survey Respondent

12. Staff

13. The Keys to Success 3 Cs Communication Collaboration Cooperation

14. Communications Plan Project Manager LNS Steering Committee LNS Directors PublicLibrary StaffKey Contacts Procedures Development Committee

15. Slogan/Promotional Materials

16. Website

17. Web Reporting Tool 20,666 BARA items were tracked via the Web Reporting Tool during the pilot. Average transit time for returning materials was 6.5 days (slightly over the procedural recommendation of 5 days). University and college libraries registered over 2,000 OCBs during the pilot, with over 500 of these patrons using external library cards to register. NO LOST ITEMS! 20,666 BARA items were tracked via the Web Reporting Tool during the pilot. Average transit time for returning materials was 6.5 days (slightly over the procedural recommendation of 5 days). University and college libraries registered over 2,000 OCBs during the pilot, with over 500 of these patrons using external library cards to register. NO LOST ITEMS!

18. Busy, Committed Library Staff

19. …A few bumps along the way Individual Policies & Procedures It’s not “Pay Anywhere” or “Place a hold anywhere” It’s not “One Card” Training $hipping Co$ts Potential loss of material…

20. Life After The BARA Pilot

21. Report & Recommendations, April 2011: BARA Monitoring Committee MOA (in perpetuity) NSPL leadership & Key Contacts Shipping analysis Admin costs

22. BARA 2.0: Halifax Seaport Farmers’ Market Drop-off

23. Back to the Wish List… One Card Collaborative Virtual Reference/Readers’ Advisory Staff Training & Continuing Education Shared Licensing Digital Projects One Place to Look

24. Staff Training & Continuing Education Cochrane Library Training BARA focus groups “Day of Discovery” Multi-type working group meetings Informal Collaboration

25. Shared Licensing Cochrane Library: Free Access to All Nova Scotians. Awareness of each others’ resources but no consensus (yet!) on sharing.

26. Digitisation Nova Scotia Historical Newspapers Online

27. One Place to Look

28. One Book

29. What are others saying? “Collaboration breeds collaboration.” Rachael Sarjeant-Jenkins & Keith Walker, Mutually beneficial: Partnerships between public and academic libraries in Canada (Connection and convergence: second international conference on joint use libraries proceedings, Adelaide South Australia, November 3-4, 2011), p. 80. “The fastest-growing trend now is for academic libraries (community college and university) or academic and public libraries to come together in a variety of ways.” William Miller, “Introduction” in Joint-Use Libraries, edited by William Miller and Rita M. Pellen (New York, NY: Haworth Information Press, 2001), p.2.

30. We’re Not Alone…

31. Acknowledgements

32. Over to you…