1. Program brought to your by : P. 1 Program brought to your by : 123456789 CXN sales team makes warm call to members – new call or renewal call. Members agree to purchase the EE membership package will then provide credit card details to process. Sales forms with credit card details are filled out by sales team. Admin will do the charging, prints two copies of the credit card slip for record. Sales forms will then give to admin to key into our in house Marcom Database system. Please note that after the admin submitted the sales details, only abbreviation of the credit card number will show [the first 4 digits to be appeared only] On daily basis, admin will submit to the hotel account department : copy of the sales form and credit card slip, daily report plus the batch off of the credit card machine. On daily basis, admin will submit to the hotel account department : copy of the sales form and credit card slip, daily report plus the batch off of the credit card machine. Admin will keep a copy of the credit card slip and the sales form under lock. When doing fulfillment, a credit card slip will go with the package to the member. The original sales forms that are within the EE office will get destroyed on a monthly base.

2. Program brought to your by : P. 2 Program brought to your by : 1 EE admin will charge the membership fees upon members agree to purchase and provide credit card details. 2 EE admin will enter the in-house Marcom Database Management system to account for number of sales and amount on a daily basis. 3 EE admin will submit daily report together with daily batch off total to Hotel Account Department. 4 On weekly basis, Hotel Account Department will check the number of sales confirmed and provide with CXN with the number of sales and the redemption total for CXN to prepare the weekly invoice. 5 CXN management will send the weekly report and invoice to hotel. 6 Hotel will issue cheque to CXN. Inventory Control Procedure 123 CXN will do the ordering of the collateral, and the collateral with value, certificate booklet, loose voucher, promotional voucher etc will keep with Hotel Account Department. Only circa 1 month stock will keep in EE office under lock to do fulfillment weekly. EE will submit weekly sales report / invoice to hotel and to run an inventory log report. When it is nearly out of stock, EE admin will send request to Hotel Account department to request for inventory top up.

3. Program brought to your by : P. 3 Program brought to your by : IT / CS Procedure 1.2.3. Upon member provided credit card details and EE admin to key in the details to the in-house Marcom database system, a system automated email will send to the member designated email address, to ensure the member is notified with the membership package and the fees to be charged. For the members that do not provide CXN with the email address, our CS team will contact the member basing on the estimated time frame to receive the package. This is to welcome the member to the club and to ensure the member details are correct. Apart from the welcome email and welcome call, CXN also processes birthday email and makes birthday call to the members.