1. Digital Revolution Society built upon “information on demand.” 58.5% of national population (164 million) using the Web 2 million new users came aboard every month in 2001 E-mail used by 45% of population Electrolux Screenfridge with built-in modem. P resented at the 2001 Consumer Electronics Association Convention, Las Vegas, Nevada

2. It is estimated that the number of college students enrolled in distance-learning courses will reach 2.2 million in 2002, up from 710,000 in 1998. This number will represent 15 percent of all higher education students, up from 5 percent in 1998. The number of colleges and universities offering e-learning opportunities is projected to grow from 1,500 in 1999 to more than 3,300 in 2004. IDC’s Distance Learning in Higher Education: Market Forecast and Analysis, 1999- 2004. Projected Growth of Online Learning

3. ISRS Spring 2002 Data 26 MnSCU institutions offering online courses 437 courses 7,785 students 21,389 credits Fall 2000 – approximately 3,000 online students

4. eStudent Services Task Force The rapid growth of online courses and programs has created a growing demand for online student services. eStudent Services Task Force was created in Spring 2001 to address the challenges presented in providing student services online. Task Force comprised of 25 volunteer members representing 16 MnSCU institutions and the Office of the Chancellor.

5. Western Cooperative’s Guide

6. Online Development Priorities

7. ISRS eServices Project Plan Who should develop the services? Recognition that certain types of “services” could be more efficiently developed and delivered at the system level. Other “services” more appropriately developed and provided at the campus level. The initial eStudent Services survey evolved into the ISRS eServices Project Plan prepared by Paul Wasko, Mark Malecek in conjunction with eStudent Services Task Force Members. (http://www.academicaffairs.mnscu.edu/)

27. Accomplishments Agreement on adoption of Western Cooperative “Guide to Developing Online Student Services.” Survey based upon “best practices” helped identify priorities, responsibilities and gaps in existing student services. Development of ISRS eStudent Services workplan. Establishment of two new business groups. (disability services & career services)

28. Accomplishments, cont. Prompted ITS to examine options for providing “24-7” technical support. Development of eStudent Services portal - “MnSCU Online” Support for ePortfolio Project. Establishment of a “project web site” for the eStudent Services Task Force. Strategies for participation with local campus stakeholders.

29. Initiatives Under Discussion Online training course for student services staff. Experience online learning as a student. Learn the tools and technologies involved in online learning. Help make transition from offering in-person student services to online services. 24/7 technical and student services support Call center (warmware) Right Now Technologies

30. Useful Links MnSCU Online –www.bemidjistate.edu/cel/mnscu_online2 eStudent Service Project –project2.govoffice.com WICHE –www.wiche.edu