1. © STAKES / Hannu Hämäläinen/10.4.2000/Lisbon Services and Solutions Supporting Independent Living by Means of New Technology - on Users’ Terms Hannu Hämäläinen Director of Division National Research and Development Centre for Welfare and Health STAKES

2. © STAKES / Hannu Hämäläinen/10.4.2000/Lisbon The Major Challenges in Promoting Equal Opportunities and Independent Living Accessibility of social, cultural and physical environments equal opportunities to participate in working life improvement of activity capabilities, potential and the quality of life development of prevention and care innovations

3. © STAKES / Hannu Hämäläinen/10.4.2000/Lisbon Accessibility UN standard rules 1993 EC communication 1996 national legislation standardisation best practices, guidelines testing, screening, monitoring US: ADAAG, US Access Board

4. © STAKES / Hannu Hämäläinen/10.4.2000/Lisbon Marjala is a modern barrier-free suburb of Joensuu, a town in north-eastern Finland Accessibility is not limited only to concern the built environment, but is extended to cover services and social interaction as well Each flat in the area is equipped with fast telecommunication connections Two service points offer the inhabitants internet services. Instruction of use is provided The multiprofessional network includes the association of the residents

6. © STAKES / Hannu Hämäläinen/10.4.2000/Lisbon Extension of Working Life Technology can be a tool against exclusion from labour market training schemes, open learning environments Life long learning development of working tools to facilitate the participation new technological innovations, user interfaces remote work at home with telecommunication

7. © STAKES / Hannu Hämäläinen/10.4.2000/Lisbon Improving Activity, Mobility and Quality of Life Living, moving, culture, shopping, services social dimension and social capital are coming more and more important in information society independent living facilities adaptable environments user interfaces - barrier free user oriented personal accessibility to e-services design for all

8. © STAKES / Hannu Hämäläinen/10.4.2000/Lisbon Peltokotka is a private service house in Oulu. It has 49 flats accessible by people with limited mobility and fully equipped with fast telecommunication connections The residents are invited to attend an IT course A social caretaker, the only full-time employee, assists the residents in everyday problems and helps them to have access to services

10. © STAKES / Hannu Hämäläinen/10.4.2000/Lisbon The Welfare Cluster - Need of Innovations Cooperation between industry and SME`s, research and development, and service providers and clients/users The public sector can support markets and even create markets Service innovations can be supported by new technology

11. © STAKES / Hannu Hämäläinen/10.4.2000/Lisbon Allows Social Welfare and Health care to develop new ways of working and new services Macropilot: The Regional Information System Social Worker Service Manager Head Nurse Social Insurance worker Information pages Client Information Physician Health care worker Service Plan Economic support, other benefits Affairs can be taken care of from a single location (information moves- not people) Offers citizens choices in handling their affairs

12. © STAKES / Hannu Hämäläinen/10.4.2000/Lisbon The client’s personal view into the regional information system Macropilot: The Citizen’s and Client’s Homepage Allows the viewing of one’s personal information, find and make appointments for services as well as get information on health and social welfare questions The use of the homepage requires a social insurance card

13. © STAKES / Hannu Hämäläinen/10.4.2000/Lisbon More information: http://www.oskenet.fi http://www.makropilotti.fi