1. FAST Enterprises, LLC 2013 Trainer’s Conference March 11- 12, 2013

2. Megan Williams 1. Upgrade Training 2. Open House 3. Ticket Out 4. WOW

3. Goal of Upgrade Training  Ensure daily productivity is not negatively impacted  Users are equipped on ‘Day One in Production’

4. Upgrade Training  The job functions do not change  The tasks do not necessarily change  The path they take to get there will most likely change  Teach the changes/differences

5. Upgrade Training Tips  Utilize previous Expert Users  Update training material – drawing focus to major changes  Think long term  Create excitement around the Upgrade

6. Upgrade Training 1. Upgrade Training 2. Open House

7. Open House  Make Change FUN  Idea: Themed Open Houses

8. Learning Time Ask Basic Questions  What is the account number  What is the SSN  What is the mailing address  Self lead training with questions to answer prior to leaving and receiving food

9. Fun Time

10. Team Building Time

11. Open House 1. Upgrade Training 2. Open House 3. Ticket Out

12. Ticket Out  A written comment from the learners about what they have learned, or what is still confusing to them  Each learner can turn in a Ticket Out

13. What does ‘Ticket Out’ do for you? Know Check Decide Answer Pulse

14. Ticket Out 1. Upgrade Training 2. Open House 3. Ticket Out 4. WOW

15. WOW  “WOW” Board  Identify the most important thing they have learned so far  Something that has WOWed them

16. WOW Wall

17. Upgrade Training Overview 1. Upgrade Training 2. Open House 3. Ticket Out 4. WOW

18. Checking for Understanding  Stop and ask learners to say or do something with the information learned Hands-On and Head-On Learning

19. Checking for Understanding  Hear  Understand  Apply

20. Checking for Understanding “What is expressed by the learner is often more important than what is expressed to the learner.” -Win Wenger

21. Conclusion  Upgrade Training  Ways to encourage excitement around an upgrade  Checking to make sure it Sticks!  Activity