1. Leading in the 21 st century- New paradigms for a globalizing world MGMT-E 152 Prof. Michael Pirson Class 6: October 22

2. Agenda  Housekeeping  Reflection on Trust  Trust in businesses  Ebay case  Next Class

3. Schedule Overview Schedule Overview:  1) September 17 - Overview of the course- Setting the stage PART I- System level challenges 2) September 24 -System level challenge: Environmental and social sustainability 3) October 1 - System level challenge: Environmental sustainability 4) October 8 - System level challenge: Social sustainability 5) October 15 - Meeting System level challenges: Distilling and Applying Frameworks PART II- Organizational Level 6) October 22 - Organizational level challenges- Decreasing Stakeholder trust 7) October 29 - Organizational level challenges: Employee engagement- managing commitment 8) November 5 - Meeting organizational level challenges: Distilling and applying management frameworks PART III- Individual Level 9) November 12 - Individual challenges: Managing the self 10) November 19 - Social Entrepreneurship- managing the self, the organization and society 11) December 3 - Discussing Life entrepreneurship- Leading a meaningful life, leading others with purpose Presentations  12) December 10, Presentations  13) December 17, Presentations

4. Housekeeping  Big Thumbs up for the current round of reflection assignments!!! Keep it up!  Early class evaluations- please fill in survey this week!  Survey for next class

5. Housekeeping Analysis Paper  Purpose: Apply knowledge gained through reading and reflection  Your Role: organizational consultant (akin to doctor) NOT Spokesperson  Your task: Briefly introduce the analysis framework of your choice Examine the current performance of the organization Analyze the reasons for the current performance Prescribe ways to improve the current status And suggest ways to monitor progress over time. (5-8pp. 12pt Times New Roman, 1.5 spaced) My role/ John’s role: help you succeed – feedback Further issues:  Check in with groups of 4  Think about final project and presentation  Peer evaluation- winner earns prize ;)

6. Reflection on Trust  Reflect on interactions that increased/decreased your trust  What was the reason?  Present 1 example for trust increase trust decrease

7. Reflection on Trust  Trust is like air: we only notice its importance once it is polluted or gone (Annette Baier).  Why is trust important for organizations?

8. Reflection on organizational trust  Which type of organization do you trust most?  Banks  Multi National Corporations  Hospitals  NGO’s  United Nations  Army  Local government  National government  Small businesses  Churches Why?

9. Trust in a global perspective

10. Perspectives on organizational trust  Critically for corporations, country of origin colors perception. The survey found that the most trusted “headquarter countries” are Sweden, Canada and Germany. Russia, Mexico and Brazil are the least trusted. The United States ranks only 10th among the 18 countries, with U.S.-based companies getting their highest trust rating in Latin America and Asia and lowest in the European Union.  “Canadian, Swedish and German companies are viewed as environmental, (good) to their employees and generally interested in CSR (corporate social responsibility),” says Edelman. “It’s quite amazing that the U.S. ranks 10th. But we’re above Italy (11th) and Poland (13th).”

11. Trust Friends of trust Enemies of trust: http://www.youtube.com/watch?v=aCJOWDfIeLI http://www.youtube.com/watch?v=x-7IW8CxgXY&NR=1

12. Ebay Reasons for early success? Obstacles to further growth? What should ebay’s leadership do?

13. Leadership Lessons What lessons for leadership in the 21 st century can we draw?

14. Next Class 7) October 29 - Organizational level challenges: Employee engagement- managing commitment Reading: Employee Motivation: A Powerful New Model, Nohria et al., HBR 2008  Link:http://harvardbusinessonline.hbsp.harvard.edu/b02/en/common/item_detai l.jhtml?id=R0807G&referral=2340http://harvardbusinessonline.hbsp.harvard.edu/b02/en/common/item_detai l.jhtml?id=R0807G&referral=2340 Organizing for Empowerment: An Interview with AES's Roger Sant and Dennis Bakke  http://harvardbusinessonline.hbsp.harvard.edu/b02/en/common/item_detail.jht ml?id=99109&referral=2340 http://harvardbusinessonline.hbsp.harvard.edu/b02/en/common/item_detail.jht ml?id=99109&referral=2340 Case: Timberland and Community Involvement (Abridged Version)  http://harvardbusinessonline.hbsp.harvard.edu/b02/en/common/item_detail.jht ml?id=304086&referral=2342 http://harvardbusinessonline.hbsp.harvard.edu/b02/en/common/item_detail.jht ml?id=304086&referral=2342   Assignment: Prepare a one page reflection on the reading (elaborate on one point you agree with, and on one point you disagree with). Drop off on Course Website by Tuesday 7 pm