1. chapter 1 ORGANIZATIONAL BEHAVIOR AND MANAGEMENT

2. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 2 What is an Organization? An organization is a collection of people who work together to achieve individual and organizational goals.

3. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 3 What is Organizational Behavior? Organizational behavior (OB) is the study of factors that affect how individuals and groups act in organizations and how organizations manage their environments.

4. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 4 Insert Figure 1.1 here

5. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 5 Insert Figure 1.2 here

6. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 6 What is Management? Management is the process of planning, organizing, leading, and controlling an organization’s human, financial, material, and other resources to increase its effectiveness.

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8. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 8 Managerial Roles Manager: Any person who supervises one or more subordinates. Role: A set of behaviors or tasks a person is expected to perform because of the position he or she holds in a group or organization. Managerial roles identified by Mintzberg (see Table 1.1): FigureheadLeader LiaisonMonitor DisseminatorSpokesperson EntrepreneurDisturbance handler Resource allocatorNegotiator

9. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 9 Managerial Skills Conceptual Skills: The ability to analyze and diagnose a situation and distinguish between cause and effect. Human Skills: The ability to understand, work with, lead, and control the behavior of other people and groups. Technical Skills: Job- specific knowledge and techniques.

10. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 10 Challenges for Organizational Behavior and Management ¶Using new information technology to enhance creativity and organizational learning. ·Managing human resources to increase competitive advantage. ¸Developing organizational ethics and well- being. ¹Managing a diverse work force. ºManaging the global environment.

11. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 11 Information technology: The computer systems and software that organizations use to speed the flow of information around an organization and to better link people and subunits within it. Creativity: The decision-making process that produces novel and useful ideas that lead to new or improved goods and services or to improvements in the way they are produced. Challenge 1: Using New Information Technology to Enhance Creativity and Organizational Learning

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13. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 13 New Ways to Increase Performance Reengineering: A complete rethinking and redesign of business processes to increase efficiency, quality, innovation, or responsiveness to customers. Restructuring: Altering an organization’s structure (e.g., by eliminating a department) to streamline the organization’s operations and reduce costs. Outsourcing: Acquiring goods or services from sources outside the organization. Freelancers: Independent individuals who contract with an organization to perform specific services.

14. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 14 Challenge 3 Developing Organizational Ethics and Well-Being Ethics: Rules, beliefs, and values that outline the ways in which managers and workers should behave when confronted with a situation in which their actions may help or harm other people inside of or outside an organization. Well-being: The condition of being happy, healthy, and prosperous. Social responsibility: An organization’s moral responsibility toward individuals or groups outside the organization that are affected by its actions.

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16. CHAPTER 1 Organizational Behavior and Management Copyright © 2002 Prentice-Hall 16 Diversity Challenges Decision Making and Performance Flexibility Fairness and Justice