1. Staffing Staffing is the 3rd sequential function Dept. Staffing Guide is a major tool in determining employees needed For new properties, staffing is far more intensive Staffing consists of selecting, orienting, training, and developing

2. Staffing What is a job specification and when is it written? What is an employee requisition? What is human resources role? –Advertising –Take applications –Screen

3. Staffing What is the executive housekeeper’s role in: –interviewing? –selecting? –orienting? –training? –developing?

4. Staffing Where are there sources of prospective employees? –State & non-profit employment agencies –Community bulletin boards –Churches –Referrals from current employees –Radio –Agencies assisting the disabled

5. Staffing Hiring illegal aliens –Widely held practice –U.S. Immigration and Customs Enforcement (ICE) –Pitfalls associated with hiring undocumented workers Is Outsourcing an option? Discrimination is never an option.

6. Staffing What is a pre-screening interview? What should be on a pre-screening interview agenda? When should an interview be done and who should do it? What are some of the steps to interview success?

7. Staffing What are the pitfalls to avoid in an interview? How should an applicant be rejected? When do you do a reference check? How is the best way to check references?

8. Staffing What are the four phases of a good orientation program? –Employee Acquisition –Receipt of the Employee Handbook –Tour of the Facility –Orientation Meeting

9. Staffing Training –First Training –Skills Training –Attitude Training –Knowledge Training –Ongoing Training New Equipment Unusual Behavior

10. Staffing Deficiency of Knowledge (DK) Deficiency of Execution (DE) Training Methods –OJT/Coach/Pupil (one to one) –Lecture –Simulation/Conference/Demo

11. Staffing Development Training Records Evaluation/Performance Appraisal Probationary Periods –Typically 3 months –Light Duty