1. Housing the Homeless Application Overview Department of Human Services Washington DC Laura Green Zeilinger, Deputy Director ( Laura.Zeilinger@dc.gov) Sheila Armstrong, PSH Program ( Sheilaa.Armstorng@dc.gov ) Marina Havan, CapStat Program ( Marina Havan@dc.gov ) May 26, 2010

2. Streamlining the process of Housing Individuals & Families who are Homeless in DC 2 Challenges for DC Department of Human Services: Deadline for shelter closing Counsel requirements for a specific count of individuals housed Cycle time at DCHA was 6 to 9 months Unit inspection 30 days expiration Players in the housing process: Dept of Human Services The Community Partnership Dept of Real Estate Services DC Housing Authority Case Management Providers Mayor and Office of the City Administrator Council

3. The Process and Cycle Time that Changed 3 Number of days between when original application was submitted and DCHA approved the application – Most clients with over 90 day cycle time had issues with original documentation submission  91% of applications to DC Housing Authority are approved in less than 45 days.  60% of clients are housed within 90 days

4. The Application 4 Units Table Relationships Clients Table Relationships Total Individuals and Family Housed using the Application PSH840 VA89 Non-PSH32

5. Business Process and Application Flow Identify Unit Negotiate Rent QB DCHA Inspection QB Violation Determination QB Violation Correction QB Re-Inspection QB Approval QB Lease-up with Client 5 Identify Client Assign Case Worker QB Compile Client Information Complete Federal Voucher Application QB Submit to DCHA QB Receive Approval QB Match with a Unit QB Continued Case Management

6. Monitoring the Progress 6 Daily report for DHS Executives Part of Mayor Fenty’s Daily Blackberry View Mayoral Relentless Follow-up Impact Sessions held with Mayor Fenty on progress of housing effort