1. Reporter: Quach Van Hoang Quach Van Hoang 30.10.2009 30.10.2009

2. Agenda 1 A Performance B Recent activities – next plan

3. Performance Premium & PFYP 10th WKM 2009(1~10) PremPFYPPremPFYP Viet Nam 4.0 2.9 (63%) 38.8 28.0 (84%) ( ) is percentage of Vietnamese Target 2 Billion

4. 3 Performance Region PFYP HN HCM DN 1.9 0.3 2.8 0.6 0.9 1.2

5. Performance Headcount SMFull-Time agents Total Pre- BM SMCASSEASEASSASAS Viet- Nam 6918511771632838181352 4489 Part-Time agents(IA): 2883 Total Agents: 4489 4 254 SM534 SAS↑ + 6%UP 10/27/2009

6. 5 Performance 3 Region Headcount (full-time) HN HCM DN 869 316 326 161 777 173

7. 6 Performance AS attaining Quota(%) HCM DN HN 54% 36% 32% 33% 40% 37% 31%

8. PROMOTION ASSESSMENT Number of Promotion keep increasing

9. Conclusion PFYP does not attain target. Full time agents’ productivity goes down. Weakness Advance Recruitment over target Number of promotion are increasing Keep improving

10. Agenda 10 A Performance B Recent activities-next plan

11. Administration rule Changing service agent is NOT allowed Changing recruiter is NOT allowed Name tag, name string, business card, company logo will be provided for full- time agent

12. Next plan-New rule Apply deadline for modification of agent information Agents’ new rule Issues After cut-off date, many requests of change agent data to get more benefit. Dispute and complaint occur frequently.

13. Next plan-IA management Reward for IA when IA promote to SAS. Agents’ new rule Method Issues From 1 st /2010, Co. do not recruit AS and encourage IA promote to SAS. How can BM manage IA activities???? IA performance report

14. Next plan-Paper control Region Agents’ new rule Paper quota Issues To control paper using cost. Number of Staff x quota No. (pages) Branch (BM) Issued Policy / full time/ adjusted rate