1. Jacinta Cloney DSS Coordinator Australian National University Library Document Supply Services – VDX Implementation

2. Background 16 719 students (6 689 graduates) 3 986 staff (1 612 academic) 5 branch libraries Chifley, Hancock, Art & Music, Menzies & Law; and the offsite print repository Millennium LMS (includes ArticleReach) 2.5 million physical items access to more than 63 million electronic resources including full text journal articles

3. Document Supply Services DSS located in Menzies 5 staff (3.5 FTE) All libraries and PR action DSS requests Supplying 2012 9583 = (LADD + other) 5080 + (AR) 4503 Receiving 2012 7074 = (LADD + other) 3765 + (AR) 3309

4. VDX Implementation Project proposal – Sept 2011 Project Manager - May 2012 RFQ – July 2012 Evaluation Contracts finalised – Dec 2013 System configuration Implementation – stage 1 – April 2013 Implementation – stage 2 – May 2013

5. Evaluation Team of 5 – 3 IT and 2 Library Service requirements Ability to meet ANU timeframes Project personnel Other implementation projects Methodology Fee structures References

6. Outcome Very challenging to make a decision based on the evaluation criteria Both met service requirements – neither had circulation functionality Pricing similar Presentations from VDX & Relais

7. VDX Decision Confidence in after-sales service Same product as LADD – familiarity of systems – less training involved Known interoperability with ArticleReach OCLC – administers updates Excellent references from industry Long term - WorldShareILL

8. Good and Bad Project manager for contracts and IT Web design assistance – instructions and webpage Double-check - don’t assume test systems will be replicated in live system Ensure budget includes in-house ‘release’ Get the right IT people involved