1. Copyright © 2007 South-Western. All rights reserved. Chapter 10 Motivating Employees

2. Copyright © 2007 South-Western. All rights reserved. Learning Objectives Motivating Employees SatisfactionIncrease Value DisgruntledTheories

3. Motivating Employees Copyright © 2007 South-Western. All rights reserved. The Key Decisions in Running a Business

4. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Value of Motivation Increase Value Theories Disgruntled Satisfaction

5. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Hawthorne Studies Increase Value Theories Disgruntled Satisfaction

6. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Hierarchy of Needs Increase Value Theories Disgruntled Satisfaction

7. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Herzberg’s Theory Increase Value Theories Disgruntled Satisfaction

8. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Herzberg’s Theory Increase Value Theories Disgruntled Satisfaction

9. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Expectancy Theory Increase Value Theories Disgruntled Satisfaction Want an “A” Grade? Exams – free questions Grading Scale A = > 99.9% B = 99.9 - 99.8% C = 99.8 - 99.7% D = 99.7 - 99.6% F = < 99.6% No One Ever Passed

10. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Equity Theory Increase Value Theories Disgruntled Satisfaction

11. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Reinforcement Theory Increase Value Theories Disgruntled Satisfaction

12. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Motivational Guidelines Increase Value Theories Disgruntled Satisfaction

13. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Disgruntled Employees Increase Value Theories Disgruntled Satisfaction Motivation Discipline Termination

14. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Job Enrichment Increase Value Theories Disgruntled Satisfaction

15. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Compensation Programs Increase Value Theories Disgruntled Satisfaction Merit Across-the-board Incentive

16. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Compensation Plan Increase Value Theories Disgruntled Satisfaction Employee Goals Achievable Employee Input Business Goals

17. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Security & Schedules Increase Value Theories Disgruntled Satisfaction Job Security Flextime Compressed Workweek Job Sharing

18. Motivating Employees Copyright © 2007 South-Western. All rights reserved. Employee Involvement Increase Value Theories Disgruntled Satisfaction Job Rotation Teamwork Job Enlargement Empowerment Open-Book Participative