1. 1 Chapter 10 Delivering the System Training Documentation

2. 2 Two Types of People Use a System  Users: exercise the main system functions  Operators: perform supplementary functions create back up copies of data files define who has access to the system

3. 3 Types of Training  User training  Operator training  Special training

4. 4 MS Project  What kinks of training aids and resources did you use for learning Microsoft Project?

5. 5 Training Aids  Documents Formal documentation, manuals A small percentage of the users read them  Icons and online help Metaphors (for objects and functions) Online manuals provide hypertext links  Demonstrations and classes More individualized, more dynamic; uses of multimedia (hearing, seeing)  Expert users (and trained individuals) Role models can be convincing

6. 6 MS Project  What kinds of training aids and resources would be most useful for beginners with little to no project scheduling experience?

7. 7 Guidelines for Training  Understand the personal preferences, work styles, and organizational pressures  Need to accommodate different types of students individualized system  Divide a training class or demonstration into presentation units with short, limited scope  Determines the type of training based on the location of the students Hundreds of students all over? Use web-based training

8. 8 Documentation  Need to understand the intended audience Design different documents for different audiences

9. 9 Types of Documentation  User’s manual  Operator’s manual  General system guide  Tutorials and automated overviews  Other documentation