1. Russian Automotive Dealer Convention

2. Partnership ROAD and NADA

3. State Franchise Laws Protecting Dealers Interests

4. Government Engagement

5. Dealer Satisfaction

6. NADA Best Practices Understand your members Understand your members Champion their causes Champion their causes Engage with OEM’s Engage with OEM’s Engage with Government Engage with Government Promote and Defend the Interests of U.S. Dealers

7. NADA Facility Study ROI is critical to all upgrades ROI is critical to all upgrades Dealership standardization is not priority for consumers Dealership standardization is not priority for consumers Future dealerships will have smaller foot print Future dealerships will have smaller foot print Expect more dealerships in urban areas Expect more dealerships in urban areas Showrooms will be separate from service departments Showrooms will be separate from service departments

11. NADA University

12. Major Challenges in 2013 Dealer assisted financing Dealer assisted financing OEM Data mining OEM Data mining Dealership facility upgrades Dealership facility upgrades Fuel Efficiency requirements Fuel Efficiency requirements

15. Conclusions ROAD – NADA partnership will continue to grow ROAD – NADA partnership will continue to grow Both associations remain committed to helping our dealer members Both associations remain committed to helping our dealer members Dialogue and sharing ideas is priority Dialogue and sharing ideas is priority NADA has tremendous respect for ROAD and what they have accomplished NADA has tremendous respect for ROAD and what they have accomplished