1. Chapter 14 Implementing and Controlling 1 Chapter 14 Implementing and Controlling ©2008 Thomson/South-Western

2. Chapter 14 Implementing and Controlling 2 Lesson 14.1 The Implementing Function Goals Recognize problems that can occur when plans are implemented. Identify important implementing activities performed by managers.

3. Chapter 14 Implementing and Controlling 3 Implementing Activities Carrying out the plans and helping employees to work effectively Effective communications Listen and be in agreement

4. Chapter 14 Implementing and Controlling 4 Implementing Activities Carrying out the plans and helping employees to work effectively Employee motivation A) Internal - Beliefs, feelings and attitudes (sense of satisfaction) B) External - Rewards and punishments

5. Chapter 14 Implementing and Controlling 5 Implementing Activities Carrying out the plans and helping employees to work effectively Work teams

6. Chapter 14 Implementing and Controlling 6 Characteristics of Effective Teams

7. Chapter 14 Implementing and Controlling 7 Implementing Activities Carrying out the plans and helping employees to work effectively Operations management – Special Department - to manage the major ongoing activities of a business – Facilities, equipment, supplies OPERATIONS DEPT.

8. Chapter 14 Implementing and Controlling 8 Process Improvement How to increase effectiveness and efficiency? Getting to class from the Gym on time.

9. Chapter 14 Implementing and Controlling 9 Lesson 14.2 Motivation and Change Management Goals Describe the main points of three theories of motivation. Identify the steps managers should follow when implementing change.

10. Chapter 14 Implementing and Controlling 10 Motivation Theories: Maslow’s Hierarchy of Needs physiological security social esteem self-actualization

11. Chapter 14 Implementing and Controlling 11 Motivation Theories: McClelland’s Achievement Motivation achievement power affiliation

12. Chapter 14 Implementing and Controlling 12 Motivation Theories: Herzberg’s Two-Factor Theory dissatisfiers hygiene factors satisfiers motivators

13. Chapter 14 Implementing and Controlling 13 Implementing Change 1. Carefully plan for the change. 2. Communicate with people so that change does not surprise them. 3. Involve people so they feel a part of the change. 4. Educate people so they understand the change. 5. Support people in their efforts to change.

14. Chapter 14 Implementing and Controlling 14 Lesson 14.3 The Controlling Function Goals List the three basic steps in the controlling function. Identify and describe four types of standards.

15. Chapter 14 Implementing and Controlling 15 Steps in Controlling 1. Establishing standards for each of the company’s goals. Figure out how much of something has to be done.

16. Chapter 14 Implementing and Controlling 16 Steps in Controlling Measuring and comparing performance against the established standards to see if the performance met the goals

17. Chapter 14 Implementing and Controlling 17 Steps in Controlling Taking corrective action when performance falls short of the standards

18. Chapter 14 Implementing and Controlling 18 Types of Standards Quantity standards — establish expected amount of work to be completed 6 pairs of shoes

19. Chapter 14 Implementing and Controlling 19 Types of Standards Quality standards — describe expected consistency in production or performance

20. Chapter 14 Implementing and Controlling 20 Types of Standards Time standards — measure amount of time it takes to complete an activity

21. Chapter 14 Implementing and Controlling 21 Types of Standards Cost standards — control costs - Budget Profit = sales income (revenue) – costs The Controller is the head of accounting.

22. Chapter 14 Implementing and Controlling 22 Variance = Difference Standard set by management 100 ---- Current performance by employees110 === VARIANCE OR DIFFERENCE 10 Positive Positive orNegative Doing betterDoing worse Than expectedthan expected

23. Chapter 14 Implementing and Controlling 23 Lesson 14.4 Gathering and Using Performance Information Goals Describe three corrective actions managers can take as part of controlling performance. Discuss several important areas of cost control in businesses.

24. Chapter 14 Implementing and Controlling 24 Taking Corrective Action Taking steps to improve performance

25. Chapter 14 Implementing and Controlling 25 Taking Corrective Action Changing policies and procedures Revising the standard

26. Chapter 14 Implementing and Controlling 26 Controlling Costs Inventory – Just-in-time (JIT) inventory controls Credit Theft Health and safety $7.00 + 20% = $1.40 more or $35,000 = $42,000.