1. COMMUNICATION

2. Passing on of information or ideas Information must be:  Easy to understand  Sent by the most suitable method  Sent to the correct person WHAT IS IT?

3.  Written – paper based – included letters, memos, reports  Verbal – spoken communication – interviews, meetings  A large amount of communication is now done ELECTRONICALLY METHODS

4.  Internet – see Sources of Information  Fax – see Handout (pages 2 and 3)  E-mail - see Handout (pages 4 and 5) ELECTRONIC COMMUNICATIONS Issue Handout

5. This allows meetings to take place where participants can see and hear each other. TV screens and recording equipment can be rented or regional studios can be used. VIDEO CONFERENCING

6.  Travel and accommodation costs are reduced  More than 2 parties can be involved  Products and graphs etc can be seen  Immediate response ADVANTAGES

7.  Cost of equipment  Difficult to control the meeting  Staff may be awkward in front of the camera  Time differences DISADVANTAGES End of Unit Task